Download and export a video

Deliver a file to a learning platform

An LMS administrator asks for the finished lesson as an MP4. Export the approved version at an available resolution and play the downloaded file before uploading it to the LMS.

If the existing help article must pick up future revisions, embed the hosted player. A previously downloaded file stays unchanged when the hosted version is replaced. Keep an existing embed current.

Check the file you will deliver (illustrated guide)

Share your video publicly with a watch link on Free. When you need the video file, choose a paid plan and download the finished MP4 after reviewing it. The download becomes available when the final file has finished rendering.

Before downloading

Use Basic or higher for MP4 downloads: Basic includes 720p, Premium up to 1080p, and Ultimate up to 1440p or 4K. Downloads do not use credits. Open your completed conversation, select the intended output in Versions when available, and check captions before downloading. On Free, use Share to publish a public watch link.

Download the selected video

1. Play the selected output and check the result. Use Versions first if you want an earlier rendered output.
2. Choose Download, select an available resolution in the download dialog, and confirm the download.
3. If Preparing download appears, wait while ngram prepares the final MP4.
4. Save the file when the browser starts the download.
5. Open the downloaded file and confirm its version, sound, and captions.

If the download is not ready

Keep the conversation open while the file is prepared. A preview is not a failed export simply because the MP4 is not ready yet. If an error appears, preserve the conversation and read the message before retrying. Do not start a new video to recover a download.

Resolution and plan access

• Free: create videos and share public watch links. Choose a paid plan for MP4 downloads.
• Basic: 720p downloads without an ngram watermark.
• Premium: up to 1080p.
• Ultimate: up to 2K and 4K where the export control offers them.
• Enterprise: quality and quotas follow the contracted configuration.

Download after direct editing

Finish and save direct changes in the editor, then replay the intended result before exporting. Confirm that you are downloading the project you edited, especially when you have separately saved work with a similar name.

If the file differs from the preview

1. Keep the project and downloaded file. Note the project URL, download time, and the first timestamp where the file differs.
2. Reopen the exact project from Projects. Confirm the selected output and that the preview includes the intended saved changes.
3. If no download began, check that the browser permits downloads from ngram. When the preview is correct and the earlier attempt has failed, try Download once more.
4. Open the new file and compare the same timestamp. If it still stalls, is incomplete, or differs, stop retrying and contact Support.

What to send Support

Include the project URL, approximate download time, browser, visible error, affected video timestamp, whether you retried once, and any relevant Usage event. Keep private source media in the project unless Support provides a secure way to share it.