Customer success video maker for every lifecycle moment
Create customer success video from onboarding guides, screen recordings, and release notes. Keep customer education current as the product and each customer's next step changes.
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by LisaYour customers need attention. Your calendar is already full.
Onboarding queues stretching past the activation window.
A new customer signs Monday, your calendar is booked through next Thursday, and the account self-serves in the meantime. They hit friction by step three, file a support ticket, and the first kickoff call ends up being a damage-control conversation instead of the structured onboarding you scoped.
Feature releases that customers never discover.
Product shipped a workflow automation last month that would save your top account three hours a week. You sent the changelog email. They never opened it. The expansion conversation in next month's QBR turns out to be about a competitor doing what your product already does.
QBR prep that eats more time than the meeting.
You pull usage data, build slides, write the narrative, rehearse the storyline. The QBR itself runs thirty minutes. The prep consumes half your day, and you have eleven more accounts waiting for the same treatment this quarter. Strategic work gets squeezed by report-building.
Renewal conversations starting from zero.
The champion moved. The new stakeholder asks what the contract actually buys them. You scramble to assemble a value summary that should have been a quarterly artifact all along. By the time the recap lands, the renewal conversation has already turned into a negotiation about price.
Customer success should compound across the lifecycle — not restart at every milestone.
A customer success video engine that scales account coverage.
One video. Every customer who needs it.
One place for every video
ngram is one workspace for the entire customer success lifecycle — welcome videos, training cuts, feature education, QBR recaps, renewal narratives, and one-off support responses — tied to your product brand and the help-center copy your team already maintains.
Start from what you already have
The library lives in a place CS controls, not in a video producer's queue.
Update once, regenerate everywhere
Start from what your team already wrote and recorded: onboarding decks, help-center articles, release notes, QBR templates, screen recordings of the standard walkthrough. ngram drafts a script and scene plan.
Be everywhere your customers need you across onboarding, adoption, QBR, and renewal — without trying to be on every live call.
ngram works for every team adjacent to customer success.
Support Teams
Support owns deflection; CS owns adoption. Sharing one workspace means a support response video about a setup issue becomes part of the broader onboarding library, and the help-center embed serves both motions instead of two competing content stacks.
Product Marketing Managers
PMM ships the launch narrative. Plug it into the same workspace so the feature education videos your CS team sends post-launch carry the same positioning prospects saw on the marketing site — no drift between sales pitch and post-sale story.
Product Managers
Product changes constantly; CS has to keep the library current. Wire PM into the workspace so changelog and onboarding videos regenerate against the same release notes — no zombie walkthroughs pointing at deleted features.
Sales Enablement
Hand sales the same source assets CS uses for onboarding so the buyer's first-week experience matches what the rep promised on the demo. Reduce the post-sale gap where the customer realizes the product is not what they thought they bought.
From product update to polished video in minutes
Drop in onboarding docs, release notes, or screen recordings
Upload the onboarding guide, the help-center article, last month's release notes, the QBR template, or a screen recording from a recent walkthrough. ngram works with whatever customer-facing source material your team already owns.
Tell us which lifecycle stage this is for
Name the moment — first-week onboarding, a quarterly feature adoption nudge, a mid-renewal value recap, or a one-off support response. ngram adjusts depth, pacing, and tone to match the stage instead of one master template across every touchpoint.
Review the plan containing the script
ngram returns a script and scene-by-scene plan before render. Your CSM lead checks that the walkthrough maps to the live UI, the metrics in the QBR match the dashboard, and account-specific context lands in the right scenes.
Generate the polished cut
Select your Brand Kit and any saved intro or outro, then approve the plan containing the script. ngram combines the selected footage with step labels, callouts and explanatory graphics. Turn captions on when needed and check the walkthrough against the live product before sharing.
Share across every touchpoint
Export to a hosted share link, drop the cut into a customer email, embed it in the help center, schedule it through Slack, or pipe it into the in-app guide. One video covers every place a customer looks for guidance.
Videos for every Customer Success workflow
What changes when video is easy
More accounts covered by the same CS team
The repeat walkthroughs and recurring training sessions move from live calls into a maintained library. A single CSM's book of business grows without the calendar collapsing, because the work that used to consume every week scales on its own.
Higher activation and feature adoption
Customers who watch onboarding and feature videos activate faster and adopt more workflows. The features your product team shipped actually get used, expansion conversations land sooner, and accounts move down the maturity curve without dragging a CSM through every step.
Consistent experience across every account
Every customer gets the same quality onboarding, feature education, QBR recap, and renewal narrative. The experience stops depending on which CSM happened to have time that week — and the brand kit makes sure every cut leaves the workspace already polished.
Fewer meetings on the CSM calendar
Send a video instead of scheduling a call. Customers watch on their own time, the team gets hours back for the strategic accounts that genuinely need live attention, and the meeting load stops collapsing the work that drives retention and expansion.
Every feature a customer success video program needs.
Wire ngram into the CS stack your team already runs.
Each integration ships with a working template for the customer success lifecycle. Start from one, then customize against your CRM, customer health data, or help-center setup.
whenA customer hits 'At risk' or a renewal threshold in your CRM
thenGenerate a personalized renewal recap video and route it to the account's owner with the account context filled in
whenProduct ships a release and updates the changelog source doc
thenRegenerate the affected training and onboarding cuts on your self-hosted infra and update the help-center embeds automatically
whenA customer story is approved after a successful renewal
thenLinkedIn publishing is in Beta. Schedule the customer story once for its launch date.
whenA customer training walkthrough passes the success team review
thenYouTube publishing is part of the Social Publishing Beta. Compose the walkthrough post for the connected help channel.
whenA CSM hits Make a video mid-call on the customer's own workspace screen
thenGet a polished walkthrough of the exact flow back in a new tab to send as the recap
whenClaude or ChatGPT calls the ngram tool from a CS agent or in-app assistant
thenReturn a finished MP4 and a hosted preview link routed to the right customer workspace
Your team already wrote it. Turn it into the lifecycle library.
Point tools for the moments across the lifecycle.
Questions from Customer Success like you
Can I create personalized videos for individual accounts?
How do customers actually access the videos?
Can I update videos when product features change?
How is this different from Loom or a quick screen recorder?
Can I create training videos from documentation alone?
Scale customer success without scaling the calendar
Join customer success teams who activate accounts faster, drive feature adoption, and renew without restarting the value story at every milestone.