Question 1

How quickly will I receive a response?

Accepted Answer

We typically respond within 24 business hours. For urgent matters, please indicate this in your message and we'll prioritize accordingly.

Question 2

Can I schedule a demo?

Accepted Answer

Yes. Use the Book a Demo page for business or enterprise use cases. Our team will review your request and follow up with next steps.

Question 3

Do you offer enterprise plans?

Accepted Answer

Absolutely. For enterprise inquiries, book a demo and our team will discuss custom solutions tailored to your organization's needs, including dedicated support, custom integrations, and volume pricing.

Question 4

How can I report a bug or technical issue?

Accepted Answer

Select 'Technical Support' as your reason and describe the issue in detail. If you already have an ngram account, use the same email address you signed up with so we can pull up your account. Include any error messages, screenshots, or steps to reproduce if possible.

Question 5

Are you open to partnerships?

Accepted Answer

We're always interested in exploring partnership opportunities. Select 'Partnership Opportunity' and tell us about your idea. We review all partnership inquiries and will get back to you if there's a potential fit.

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