Read before this
Read these direct prerequisites in order. Each guide lists any earlier context it assumes.
What uses credits
Planning steps can use small fixed amounts. Images, narration, video generation, transitions, and focused Tools can use model- or duration-based amounts. Search and source-reading operations can be free even when the media they lead to is charged.
Plan-dependent charges
Some text, image, or audio operations are included on higher plans but charged on lower plans. Do not rely on a universal fixed cost copied from an older article. Review the estimate shown before generation and the final event on Usage afterward.
Reservations and final charges
A workflow can reserve credits before it begins so the account has enough balance to finish. A reservation or minimum shown during setup is not always the same as the final charge. Final usage records reflect the completed operations and generated duration.
Grants, expiry, and top-ups
- Monthly subscription credits reset each cycle and do not roll over.
- Annual plans currently grant the full year's credits upfront.
- Top-up packs apply to the current cycle and expire at its end.
- Eligible paid accounts can enable auto top-up.
- Use the Advocate program for currently available earned-credit actions.
A safe first pass
- Open the relevant Settings, Billing, Usage, or Earn credits page.
- Confirm the active account or team and read the current plan or program terms.
- Make one intended change or locate the exact activity record.
- Verify the resulting status, balance, renewal, claim, or preference before closing the page.
If the result is not available
If a balance, plan, claim, or setting looks wrong, check the active account or team and compare the relevant Usage or Billing entry before repeating an action. Contact Support with the timestamp and visible record, never payment secrets or access credentials.
Keep going
Review current Free, Basic, Premium, Ultimate, and Enterprise plan behavior.
Use the current Usage page to understand credit activity and investigate unexpected charges.
Understand conditional earned-credit, referral, and advocate experiences without relying on expired reward terms.
Troubleshoot slow, stopped, failed, or disconnected video generation without relying on fixed time promises.