Understand plans and pricing

Choose access for the next set of videos

You need recurring training videos and a branded player for the course portal. Identify the controls required for delivery as well as expected generation usage; compare those requirements with the current plan details before upgrading.

When a past payment looks wrong, inspect its transaction and usage history. Changing plans will not explain a previous deduction. Review a past charge.

List what the team needs (illustrated guide)

Use this guide when comparing plans, estimating video generation costs, trying ngram for free, or checking credit resets. Base generation rates are 3 credits per second for ngram-flash and 10 for premium video models. Your settings and the finished duration determine the generation charge.

Before you start

Open Account & Settings, then Billing & Pricing. Confirm the active account or team before comparing the current plan, balance, billing interval, or available change. The values shown at checkout remain the final price and currency source.

Current plan summary

• Free: 1,000 credits per month and no credit card required. Create videos, make them public, and share their watch links. Choose a paid plan when you need MP4 downloads. On Free, you can create one premium video per calendar month (UTC), up to 60 seconds, using your credits. After using that allowance, choose ngram-flash or upgrade to Basic or higher for another premium video.
• Basic: $29 monthly; 3,000 credits per month; 720p downloads without an ngram watermark.
• Premium: $59 monthly; 10,000 credits per month; up to 1080p; one Brand Kit, custom voice, and custom face/avatar.
• Ultimate: $299 monthly; 50,000 credits per month; up to 4K; unlimited Brand Kits and custom identity assets; team access.
• Enterprise: custom quotas, export quality, and contract terms. Contact Sales for the current offer.

Choose a starting plan by monthly video volume

As a starting point, Basic is a good fit if you are looking to create 1–5 videos per month, Premium for 6–20, and Ultimate for 21–50. If you expect to create more than 50 videos per month, talk to sales about an Enterprise setup. Include videos for all your clients when estimating agency volume.

These ranges help you choose which plan to explore; they are not fixed video allowances. Base generation rates are 3 credits per second for ngram-flash and 10 for premium video models. Use the estimate shown for your selected settings and leave room for revisions and other credit use.

For example, if you expect to make 10 videos each month, start by comparing Premium with your needs. Generate or edit a representative video, check its credit usage, and estimate your monthly total, including revisions. Choose a higher-capacity plan or top-ups if that total exceeds the included credits. You can create an account and try ngram without a credit card.

Annual billing

The current annual option shows a 20% effective discount: Basic $23.20, Premium $47.20, and Ultimate $239.20 per month when billed annually. The full year's credits are granted upfront rather than in monthly installments. Always use the live Billing page as the final price and currency source.

Top-up packs

• Free: 1,000 credits for $40.
• Basic: 1,000 credits for $20.
• Premium: 1,000 credits for $15.
• Ultimate: 1,000 credits for $10.
• Purchased top-up credits do not expire.

Rules that apply across plans

Unused Premium and Ultimate monthly credits carry forward for one additional billing cycle. Free and Basic allowances refresh monthly, and annual-plan credits remain available until renewal. Monthly and annual paid subscriptions renew automatically unless canceled before renewal. Refund eligibility is reviewed case by case and is never guaranteed. Taxes, currency, and Enterprise terms depend on checkout or contract.

A safe first pass

1. Open Account & Settings → Billing & Pricing and confirm the active account or team.
2. Compare the plan allowance and export quality with the estimate for the work you want to create.
3. Choose Monthly or Annual only after checking the price and when the change takes effect.
4. After a purchase or plan change, verify the plan name, balance, and next billing date before closing the page.

What you should see

Billing & Pricing should show the current plan, available credits, billing interval, and next applicable renewal or change. Usage shows what individual operations consumed. If the plan or balance does not update, refresh Billing once and verify the active account or team; do not repeat a purchase. Contact Support with the time, visible status, and non-sensitive invoice or receipt reference when the result still does not appear.