Bug reports developers fix on the first try
Record the bug, drop in the footage, get a polished bug report video with zoomed-in steps and zero dead air. No more "cannot reproduce." No more three-day Jira ping-pong over which tab you clicked.
Or pick a video type to get started
Trusted by teams at
“The app crashes sometimes." Great. That tells me nothing.”
- Tuesday 11:00am
Critical bug found during the pre-release pass. The checkout flow breaks on Safari when users return with items still in their cart from the previous session. Open Jira. Start typing the steps-to-reproduce in plain text.
- Tuesday 11:15am
Fifteen minutes of writing. Browser version, OS, cart state, expected vs actual, screenshot at the point of failure. Submit the ticket. Move on to the next test pass while waiting for triage.
- Wednesday 2:00pm
Developer comments: 'Cannot reproduce. Tested in Chrome with a fresh cart — works fine. Need more info.' They followed your steps in a different browser. Reopen the ticket. Add the screenshot you already attached again.
- Thursday 10:00am
Developer tries Safari with no cached session. Works fine. They close it again. You add: 'You need a cart from a previous session — clear localStorage first, then re-add an item, then close the browser and reopen.' Three more messages queue up.
- Friday 4:00pm
Three days of back-and-forth. The build cuts. The fix slips the release. The bug ships to production. A customer hits it on Monday morning and the war-room thread starts before standup is over.
- +5 days
Post-mortem. The technical root cause was a thirty-second fix. The reason it shipped was that the bug report needed three days of clarification before the engineer could reproduce it. The post-mortem action item: 'improve bug reports.'
of text-based bug reports get bounced back for more information before a developer ever opens a debugger. That's engineering bandwidth burned on clarification messages, not on the fix itself.
“Three messages later, we're still arguing about which build environment you tested against.”
From "cannot reproduce" to "fixed in this sprint"
You write up the bug in fifteen minutes of careful prose. The developer follows the steps in their own environment, sees something different, and asks for clarification. You add more detail. They try again. Three days of message volleys and the bug still hasn't reached the debugger.
You hit record, trigger the issue, and upload the raw footage to ngram. Five minutes later you have a tight thirty-second bug report video — dead air cut, smart zooms on each click, callouts labeling the exact steps, and captions explaining the sequence without narration. The developer watches once and reproduces it on the first try.
You could record a Loom instead. But raw screen recordings have three minutes of wandering, two restarts, and dead air. The developer scrubs to find the fifteen seconds that matter, gets impatient, and asks for a text writeup anyway. Now you've spent time on both formats and shipped neither cleanly.
ngram trims the wandering, zooms on each interaction, and labels every step automatically. Your three-minute recording becomes a thirty-second focused bug report video developers actually watch end-to-end. No scrubbing. No 'where does the bug actually happen?' replies.
When the bug is intermittent, recording becomes a guessing game. You record a five-minute session hoping the issue triggers; it doesn't. You record again; it does, but you also captured a Slack notification and a private Figma board. Now the report is on hold until you can re-record clean.
Record a longer exploratory session, then trim to the relevant portion in the storyboard editor. A thirty-minute session becomes a forty-five-second clip showing only the environmental factors and sequence that triggered the failure. Sensitive on-screen content cropped in the same pass.
Clear bug reports from whatever you captured
Bring a fresh recording of the bug or an existing screen capture from a test session. ngram turns either into a structured bug report video developers can act on without writing back.
Record the bug as it happens
Capture your screen while you trigger the issue. Don't worry about narration, clean clicks, or hitting the right tab on the first try. ngram cuts the dead air, smart-zooms on key interactions, and structures the bug report video so the developer sees exactly what broke and how to reproduce it.
Screen Recording to VideoOr polish an existing session
Already have a screen recording from a longer test session? Upload to ngram. Trim to just the relevant section in the storyboard editor, add step labels and callouts on the failure point, and turn a five-minute exploratory ramble into a focused thirty-second bug report video.
Screen Recording to VideoOne bug report video, impossible to misread
Smart zooms on every click, step labels per reproduction step, captions on every action — exportable as MP4 or shareable as a link Jira, Linear, or GitHub Issues will preview.
Already had a customer send you their own screen recording of the bug? Run it through the same Screen Recording to Video pipeline — the polish step works identically on customer captures.
What changes when bug reports ship as video
Bugs get fixed in the same sprint they're found
Top benefitWhen developers can see exactly what broke, they stop guessing and start fixing. Clear bug report videos move to the top of the triage queue because they're cheap to act on — and they stop sitting in the backlog waiting for the next round of clarification messages.
of developer time goes to fixing bugs per Stripe's 2024 Developer Coefficient research. Unclear bug reports make that number worse — every clarification cycle is engineering bandwidth that didn't go to the fix or the next feature.
Zero clarification messages
No more 'what browser?' or 'can you show me the exact click sequence?' The bug report video shows everything: sequence, timing, environment, and error state. One submission, one reproduction, one fix.
Report bugs faster than writing them up
A careful text writeup takes fifteen minutes. Recording the bug takes thirty seconds. With ngram you get the clarity of a polished bug report video for less effort than the Jira form took to fill in.
Raw capture → triage-ready report in 3 steps
Record the bug
Capture your screen while you trigger the issue. Messy clicks, dead air, wrong tabs — all fine. ngram is built to absorb a sloppy raw recording, not demand a clean take from a stressed QA engineer.
Review the polished bug report
ngram cuts the dead air, smart-zooms on each interaction, and adds step labels per reproduction step. Scrub the storyboard and adjust the callouts on the failure point before exporting.
Attach to the tracker and ship
Export the bug report video as MP4 or grab a share link. Drop it into Jira, Linear, GitHub Issues, or any tracker that accepts URLs. The developer reproduces on the first watch.
Built for bug report video, specifically
Who actually files the bug reports at your company?
Product Managers
PRD-adjacent bug reports the dev team can act on without a triage meeting. Capture the regression during a release-candidate review, polish it in five minutes, drop the bug report video into the sprint Jira board before standup.
Support Teams
Customer-reported bug reports translated from a long support thread into a clean visual artifact engineering can triage immediately. Auto-zoom on the failing UI element; ship the bug report video instead of forwarding the screenshot chain.
Customer Success
CS-captured bug reports for the enterprise accounts where 'cannot reproduce' costs renewal. Show the engineering team exactly what the customer's CSM saw on the QBR demo without a third call to recreate the issue.
Developer Relations
Reproduction videos for the API bugs developers report in your community. Re-record the failing call yourself and ship a bug report video the platform team can act on inside the same engineering sprint, not three weeks from now.
Product Marketing
Pre-launch bug reports for marketing-page regressions that block ship. Capture the broken hero animation or the misaligned CTA, polish it in ngram, hand the bug report video to the front-end engineer with the failing breakpoint already labeled.
Sales Enablement
Sales-captured bug reports for the demo regressions that lose deals. Send engineering the bug report video before the next demo so the on-call engineer can hotfix the failing flow before the prospect sees it on the rescheduled call.
HR & Internal Comms
Internal-tool bug reports for the HRIS, the benefits portal, and the org-chart app the whole company uses every week. File the bug report video against the vendor without rewriting the same fifteen-minute walkthrough every time.
Educators
Bug reports for the courseware platform the cohort just hit during a live lesson. Ship the bug report video to the platform vendor with the failing flow already labeled — useful for the LMS integrations that always misfire mid-semester.
Explore more use cases
Other ways product and engineering teams use ngram to ship video without a production cycle.
You don't always have a fresh recording.
Bring whatever the bug-reporting flow already produced — a customer's submitted recording, a QA capture from last week, a screenshot sequence. Each converter drops you into the same polish pipeline the recording-first flow uses.
Every tool the bug-report pipeline runs on.
The old way vs. the ngram way
| Text Bug Report | Raw Recording (Loom) | ngram | |
|---|---|---|---|
| Time to create the report | 15-30 minutes | 2 minutes (unpolished) | Under 5 minutes |
| Developer reproduction rate | Often 'cannot reproduce' | High if they watch it all | High on first watch |
| Back-and-forth needed | 3-5 messages typical | 1-2 follow-ups | Zero |
| Effort to file | High (detailed writing) | Low (hit record) | Low (record + auto-polish) |
| Engineer attention span | Depends on writing quality | Drops after 60 seconds | Holds through the failure beat |
Wire bug reports into the tracker you already triage from.
Each integration ships with a working template. Trigger a polished bug report video from a tracker event, a screen-capture upload, or a chat agent — or build your own with the REST API.
whenA new screen recording lands in /bugs/inbox on Google Drive
thenPolish it, render the short MP4, and post the link as a comment on the next open triage ticket
whenA Jira ticket gets the 'video-pending' label
thenRender the bug report video from the attached recording and replace the label with 'video-attached'
whenYou hit 'File a bug' on the page where the failure reproduces
thenGet a polished bug report video back in a new tab inside five minutes, ready to drop into the tracker
whenClaude or ChatGPT calls the bug-report tool with a screen recording attachment
thenReturn a finished bug report video plus a hosted share link for the tracker comment
whenA self-hosted CI run flags a regression test failing in staging
thenAuto-generate the matching bug report video from the failing test recording on your VPC
whenA public-postmortem bug report video is approved by engineering leadership
thenSchedule the 1:1 cut to the engineering blog channel with the post-mortem URL queued in the copy
whenA long-form bug post-mortem video is approved by the eng lead
thenUpload to the engineering channel with chapter markers per failure stage and the post-mortem URL in the description
whenA short-form fix announcement video finishes rendering
thenSchedule the social variant under the status-page tweet with a thread reply queued for the post-mortem link
“But will it work for my situation?”
Stop writing bug reports nobody can reproduce
Show developers exactly what broke. Polished bug report videos in under five minutes. Zero back-and-forth. Zero 'cannot reproduce.' The fix ships in the sprint the bug was found in, not the one after the post-mortem.