Answer once, deflect forever
Turn support articles, troubleshooting steps, and common answers into video content that resolves tickets before they're filed. Fewer escalations, faster resolutions, happier customers.
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You've answered this question 47 times this month.
You are a support team lead or head of customer experience managing a queue that never shrinks. Your agents are skilled, your knowledge base is thorough, and your help articles cover every feature. Yet the same how-to questions keep appearing in your Zendesk or Intercom queue day after day. The pattern is predictable. A customer hits a snag, searches your help center, finds a long article with numbered steps and screenshots, skims past the critical detail, and files a ticket. Your agent reads the ticket, finds the relevant help article, and pastes the same link they sent to three other customers that morning. The customer replies asking for clarification on step four. The downstream impact bleeds into every metric you track. First-response time creeps up because agents are buried in routine how-tos. Escalation rates stay high because text-based instructions fail to convey multi-step workflows clearly. Customer satisfaction scores plateau because people who file a ticket never feel as good as people who solved it themselves. Your team knows exactly which questions would disappear if customers could watch a quick walkthrough instead of reading a wall of text. But pulling an agent off the queue to record and edit a video means the queue grows even faster.
Agents stuck in a loop of copy-pasting the same answers.
Your top ten tickets are all variations of the same questions. Your agents know the answers by heart. They copy the help article link, paste it into the reply, and add a sentence of context. It is rote work that does not require their expertise but consumes their entire morning.
Multi-step workflows that fall apart in text format.
Some troubleshooting paths involve toggling between settings screens, clicking nested menus, and verifying visual indicators. Written steps with static screenshots miss the flow. Customers get lost between step three and step four and escalate because they cannot see what the screen should look like mid-process.
Escalations triggered by confusion, not complexity.
A tier-one agent sends a help article. The customer reads it, misses a detail, and replies frustrated. The ticket gets flagged as unresolved and bumped to tier two. A senior agent spends time on a question that was never technically difficult - it was just poorly communicated in text.
Help content that falls behind every product release.
Engineering ships a UI update on Tuesday. Your screenshots are wrong by Wednesday. Customers follow the old steps, hit a screen that looks different, and file a ticket saying the docs are broken. Updating static images across dozens of articles is a project nobody has bandwidth to own.
Your knowledge deserves to reach customers in the format they actually consume.
Video support that scales with your ticket volume.
Ngram turns your support knowledge into video content that resolves issues before customers file tickets.
Drop in your help article—get a video walkthrough with clear steps and visual emphasis. Record a quick explanation—Ngram polishes it with captions, zoom, and professional pacing. Build a video library that answers questions 24/7.
Update videos when features change. Track what customers actually watch. Deflect tickets at scale.
Stop answering the same question. Start scaling your support reach.
Videos for every Support Teams workflow
From product update to polished video in minutes
Drop in your help article, FAQ doc, or screen recording
Paste a Zendesk article, an Intercom help doc, a troubleshooting runbook, or upload a quick screen recording from one of your agents. ngram works with whatever support content you already have.
Tell us who it's for
Specify whether this video is for self-service customers in your help center, agents responding to tickets, new users during onboarding, or enterprise accounts with custom workflows. ngram adjusts depth and detail for the audience.
Review the script
Your support lead reads the generated script to confirm the steps are accurate and the terminology matches what customers see in the product. Catch errors before the video renders so the final asset is correct from the first publish.
Generate the video
ngram produces a polished walkthrough with labeled steps, smart zoom on key UI elements, captions for accessibility, and your brand styling. The output is ready to embed in your help center or drop into a ticket reply.
Export for every channel
Download versions optimized for your help center embed, live chat links, email responses, in-app guides, or internal training. One video becomes a reusable asset across every support channel your team uses.
Built for how Support Teams actually work
Article-to-Video Conversion
Turn help docs into video walkthroughs
Paste your Zendesk or Intercom help article directly into ngram. It generates a scripted walkthrough with labeled steps and visual emphasis so your agents stop manually explaining what the article already covers.
Screen Recording Polish
Quick recordings become professional guides
A support agent records a two-minute screen walkthrough of a tricky workflow. ngram auto-cuts the pauses, adds smart zoom on the buttons that matter, and generates numbered step callouts - turning a raw recording into a reusable help center asset.
Quick Updates
Update videos when features change
When engineering ships a UI change, update the script and regenerate the affected sections. Your video library stays accurate without re-recording entire walkthroughs every time a button moves or a settings screen changes.
Multi-Format Export
Right format for every channel
Export the same walkthrough as an embeddable widget for your help center, a link for live chat responses, a file for your Intercom messenger, or a captioned version for email. Customers get help in whatever channel they reached out through.
Brand Consistency
Every video matches your product
Your brand kit ensures every support video uses the same colors, fonts, and logo as your product UI. Customers see a seamless experience from your app to your help content, reinforcing trust instead of creating visual confusion.
What changes when video is easy
Deflect tickets at scale
Video answers resolve questions before they become tickets. Your team handles fewer repetitive issues and focuses on complex problems that need human attention.
Faster resolution times
Visual explanations resolve issues faster than text. Customers understand on the first try. Fewer back-and-forth replies, higher satisfaction scores.
24/7 support coverage
Video content answers questions while your team sleeps. Customers in every timezone get help when they need it, not when you're online.
Content that stays current
Update videos when the product changes without starting over. Your help content stays accurate, and customers stop following outdated steps.
Questions from Support Teams like you
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Join Support Teams who ship professional videos as fast as they ship features.
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