Use teams and collaboration

Use this when

Use this guide when an invitation is not working, a teammate cannot see a project, the wrong workspace is open, or you need to understand owner, admin, member, or paid-plan permissions. Team access is separate from a personal workspace, and the active context determines which conversations, projects, Brand Kits, and assets are visible.

What this does not do

Joining a team does not merge the member's personal projects into the team, expose every personal conversation, or automatically give that member paid access. Workspace access, role, and each account's plan are separate states.

Before you start

Each person should use their own ngram login. Owners and admins can manage members and invitations; members can use the shared workspace and can share their own conversations with the team. Check the role and any plan requirement shown in Settings → Team before attempting an owner- or admin-only action.

Team availability

Users can belong to multiple teams. Open the account menu and choose the intended personal or team workspace before creating or looking for work. The selected context controls which shared projects and assets you see; joining a team does not merge a personal workspace into it.

Roles

• Owner: controls ownership, deletion, billing-related team actions, and the highest-risk settings.
• Admin: manages permitted team configuration, members, and invitations.
• Member: uses the shared team context and resources allowed by the team.

Invite a member

1. Open Settings → Team and choose the members or invitations area.
2. Choose Invite member, enter the person's email address, assign the intended role, and send the invitation.
3. Ask the recipient to sign in with the invited email and accept the invitation while it remains active.
4. Confirm that the person appears in Team Members, then have them select the team from the account menu.

Share a conversation and find team work

• In a conversation you own, open the ⋮ menu and choose Share with team. Any team member can share or unshare their own conversation.
• The conversation becomes visible in the active team's shared project list. Sharing lets teammates view it; it does not move unrelated personal conversations.
• Team Brand Kits, approved identity assets, and team uploads are available only while the team is the active context.
• Use the personal/team media filters when a shared upload appears missing, and check Projects for the shared conversation before uploading a duplicate.

Understand team access and paid plans

A team invitation grants workspace access; it does not by itself grant a paid plan or paid seat. Check the plan and any plan controls shown for the member in Settings → Team. If the account does not show the paid-access option your team expects, stop and contact Support rather than assuming the invitation changed billing.

Ownership, removal, and deletion permissions

The owner controls ownership transfer, team deletion, and the highest-risk team and billing actions. Admins manage permitted settings, members, invitations, and roles. Members use shared resources and manage the conversations they created. Transfer ownership before the current owner leaves or deletes the team, and save required project links and outputs before removing access.

What you should see

An accepted invite places the person in Team Members. After they select the team, shared conversations, Brand Kits, and team assets appear in that context. Role or plan changes should appear in the relevant account or team settings before either person treats the change as complete.

If an invite or shared project is not available

1. Confirm that the recipient signed in with the invited email and that the sender still sees an active invitation in the team invitation list.
2. For missing work, have both people select the same team, then check Projects and the team/personal media filters before recreating or re-uploading anything.
3. If the invitation expired, an owner or admin can send one new invitation. If the new invite or the shared item still does not appear, stop and preserve the original project.

Contact Support when

Contact Support when a current invitation cannot be accepted, the same team is active but shared work remains missing, a role or paid-access state looks wrong, or ownership cannot be transferred. Include the team URL, each person's role, the affected project URL when available, the visible message, and the approximate time. Do not send passwords, payment details, or private assets.