Read before this
Read these direct prerequisites in order. Each guide lists any earlier context it assumes.
Use this guide when
Use this guide when you need to cancel a subscription, verify when cancellation takes effect, change a paused plan, find an invoice or receipt, or update billing details. It explains the controls and expected state, but it cannot approve a refund or guarantee that an issued invoice will be changed.
Before you start
Open Account & Settings → Billing & Pricing and confirm the active account or team. Note the current plan, subscription status, and next billing date before making a change. Do not share full card details or account credentials with Support.
Cancel or change a subscription
- Open Billing & Pricing and read the current-plan card and next billing date.
- Select Manage plan or the visible plan-change control and review the effective date before confirming.
- To stop renewal, select Cancel subscription and complete the confirmation. Standard cancellation takes effect at the end of the current billing period; access and unused subscription credits remain available until then.
- If the subscription is paused, cancel or choose a lower plan without resuming. A downgrade applies on the next active renewal.
- Return to Billing & Pricing and verify the displayed plan, subscription status, and effective date.
Find an invoice or receipt
- Select Invoices on Billing & Pricing.
- Use the period filter to find a subscription or credit-pack transaction.
- Select Download PDF for a local copy or View invoice for the hosted record. Select View all in Stripe when you need the complete billing history.
- Confirm the date, amount, and billing identity before using the record.
Change billing details
Open Billing & Pricing, select Manage plan, then use Billing information → Update information in the Stripe customer portal. Save the available billing details before the next charge so they apply to future invoices. Existing invoices remain unchanged by default. Support can review a request about an older invoice, but a corrected or reissued document is not guaranteed.
If the expected state does not appear
Refresh Billing & Pricing once and confirm the active account or team. Do not repeat a purchase, cancellation, or plan change. Contact Support when the status, effective date, invoice, or receipt is still missing; include the approximate time, visible status, and invoice or receipt reference without sending payment secrets.
Subscription and invoice FAQ
Keep going
Compare plans, credit allowances, video capacity, rollover, and top-up rules.
Understand estimates, reservations, charges, plan grants, top-ups, and balance recovery.
Trace credit events to the related project or operation before requesting a review.
Prepare a complete request without assuming that a refund or credit adjustment is guaranteed.
Choose self-serve guidance or direct assistance and share privacy-safe diagnostics.