Review your usage history

Use this guide when

Use Usage when you need to explain a credit charge, confirm whether a failed or incomplete operation consumed credits, or gather evidence because a purchased balance is missing. Usage is a record of activity; it cannot approve a refund or restore credits.

Before you start

Open Account & Settings → Usage and confirm the active account or team. Keep the affected project or conversation URL and approximate event time available.

Summary cards

• Available Credits: the balance currently available to new work.
• Total Used: credits consumed in the active period.
• Usage Rate: the share of the period's available allocation already used.

Recent activity

Each row includes the time, a human-readable description such as Wrote a script or Animated a scene, the related conversation or editor, a category, and the credit amount. A zero-credit row can represent an included or free operation rather than an error.

Investigate a charge

1. Find the event by time and description.
2. Open the linked conversation or editor when a link is present.
3. Compare the selected model, duration, and number of generated scenes with the activity rows.
4. Use pagination or the 30-day chart for older activity.

Get help

If the activity still does not match the work you ran, or a failed result has a charge, do not run the same charged operation again. Contact Support with the event time, description, amount, linked project URL, visible failure state, browser, and whether one retry was already attempted. Credit and refund outcomes are reviewed case by case. Do not send an API key, payment-card number, or other secret.

Before you finish

You should finish with the matching activity row, amount, and related project identified. Save receipts or project URLs needed for later review and recheck the live confirmation state. Do not rely on a price, reward, limit, or renewal rule copied from an old screenshot.