Read before this
Read these direct prerequisites in order. Each guide lists any earlier context it assumes.
Summary cards
- Available Credits: the balance currently available to new work.
- Total Used: credits consumed in the active period.
- Usage Rate: the share of the period's available allocation already used.
Recent activity
Each row includes the time, a human-readable description such as Wrote a script or Animated a scene, the related conversation or editor, a category, and the credit amount. A zero-credit row can represent an included or free operation rather than an error.
Investigate a charge
- Find the event by time and description.
- Open the linked conversation or editor when a link is present.
- Compare the selected model, duration, and number of generated scenes with the activity rows.
- Use pagination or the 30-day chart for older activity.
Get help
If the activity still does not match the work you ran, contact Support with the event time, description, amount, and linked project URL. Do not send an API key, payment-card number, or other secret.
Before you finish
Save receipts or project URLs needed for later review and recheck the live confirmation state. Do not rely on a price, reward, limit, or renewal rule copied from an old screenshot.
Keep going
Understand credit estimates, reservations, charges, plan grants, top-ups, and auto top-up.
Review current Free, Basic, Premium, Ultimate, and Enterprise plan behavior.
Troubleshoot slow, stopped, failed, or disconnected video generation without relying on fixed time promises.