Turn a documented fix into a support video in Claude
Give Claude your help article and the question customers keep asking. Review ngram’s plan, check the troubleshooting steps and add the finished video to your support answer.
See what you can make
A support explanation created through Claude from ngram’s published recovery guide. The diagram separates plan review, a pending question, active production and error recovery.
Prompt
Use the connected ngram tools to prepare a support video for ngram users who are unsure why a video is waiting for input. Base the explanation on this published help article: https://help.ngram.com/en/articles/6454925-understand-generation-status-retries-and-recovery Source facts to explain: - Reopen the same conversation and read its last message. - If a plan is waiting, review it and choose Request changes or Approve plan. - If ngram asks a question, answer in the same conversation. - Active production can take time. Keep the existing project while checking its status. - If an error appears, read its recovery message before retrying. - If one careful retry does not resolve the failure, contact Support with the conversation link and the action that failed. Create a 45-second, 16:9 Blueprint video with English narration. Use a labeled decision diagram for plan review, a question, active production and an error. Present the documented controls as text labels within the diagram. Use only these source facts. Keep narration under 100 words. Explain the expected result as continuing the same conversation after the needed input is supplied. End with the documented support escalation. Use diagrams and text, with no invented product screen. Show selected settings and the total estimate before creation. After I confirm, stop for plan review and bring back the complete narration and scene plan. Wait for approval before production. Continue the same video when I request progress. Do not create scheduled tasks or messages. Return its preview, ngram project link and MP4 export when ready. If the ngram connector is not connected, read https://www.ngram.com/markdown/docs/connect-ngram-to-claude.md?view=1 and help me connect ngram to Claude. Wait for me to complete sign-in and approve access, then resume this workflow.
Selected style
Blueprint
Read the video transcript
Video waiting for input? Reopen the same conversation and read its last message. If a plan is waiting, review it, then choose Request changes or Approve plan. If ngram asks a question, answer in the same conversation. Active production can take time. Keep the existing project while you check its status. If an error appears, read its recovery message before retrying. Once the needed input is supplied, the same conversation continues. If one careful retry doesn’t resolve the failure, contact Support with the conversation link and the action that failed.
How it works
One source. A repeatable workflow.
Start with
A documented symptom, checks and resolution
Create in
Claude
Make
A reusable troubleshooting video
Supply the documented answer
Open a Claude conversation with ngram enabled. Paste the workflow prompt and add the support article. Identify the symptom and the intended customer. Supply genuine screenshots when the explanation needs a product control.
Review the decision path
Confirm the prepared settings with plan review. Compare each check and branch with the source. Make sure the diagram distinguishes waiting for input, active work and an unresolved failure. Request a correction before approving production when needed.
Check the finished answer
Ask Claude for progress on the same video. Watch the returned preview and follow the instructions in order. Verify the success state and the escalation path against the article.
Add it to the support answer
Choose an appropriate sharing or export option. Put the video beside the maintained help article or include its viewing link in your reviewed support reply.
Watch the workflow
Create a troubleshooting video in Claude
Follow the documented source, settings confirmation and decision-diagram revision, then watch the complete support explanation. Waiting time is removed.
Read the walkthrough transcript
The published support article and its source facts are supplied to Claude. The Blueprint style is selected and creation is confirmed with plan review. A revision keeps the error-recovery path separate from the branches that continue after user input. The revised diagram is reviewed and production is approved for the same video. Claude returns the finished MP4 and project link. The complete 45-second explanation plays with this narration. Video waiting for input? Reopen the same conversation and read its last message. If a plan is waiting, review it, then choose Request changes or Approve plan. If ngram asks a question, answer in the same conversation. Active production can take time. Keep the existing project while you check its status. If an error appears, read its recovery message before retrying. Once the needed input is supplied, the same conversation continues. If one careful retry doesn’t resolve the failure, contact Support with the conversation link and the action that failed.
Your starting point
Start with the prompt.
Prepare the answer in Claude, then check that each branch leads to the next step in your help article.
Review. Then deliver.
Claude returns the completed video and its ngram project. Compare the explanation with your source before delivery.
While your video is being made
Ask Claude for the current video’s status and review any pending question or plan.
Share a link
Choose appropriate visibility in ngram, then place the viewing link beside the maintained support answer.
Download the video
Ask Claude to prepare an MP4 and choose an export option available to your ngram account. Download in the ngram project requires an eligible paid plan. Check the saved file before uploading or sending it.
If the workflow needs attention
Ask Claude to inspect the existing video’s reported problem. Keep its ID and project link when continuing the same run.
- A branch skips a prerequisite
- Quote the missing prerequisite and identify the affected step. Ask Claude to place it before the action in the existing video.
- The diagram implies every failure is resolved
- Separate the successful path from the unresolved case. Supply the documented escalation and ask for a correction to the diagram and narration.
- The product control has changed
- Supply the current documentation and genuine interface evidence. Revise the affected instruction in the same project, then check the complete answer.
Keep the workflow. Change the story.
- 01
Reuse the structure for another symptom
Replace the symptom, source, checks and escalation together. Keep each new answer tied to the article that establishes its supported path.
- 02
Maintain the answer with the article
Keep the video project link with the written support source. Request a revision when that source changes and review the updated video before replacing the shared answer.
Examples
See ways to teach a supported path
Compare tutorials and walkthroughs with their source prompts.
SaaS tutorials
See how a short lesson explains a software task.
See the exampleSaaS walkthroughs
Explore a sequence that helps customers follow a product workflow.
See the exampleTutorial examples
Compare explanations organized around concrete steps.
See the exampleWalkthrough examples
See how source material becomes a guided explanation.
See the exampleWalkthroughs from slides
Start from a reviewed support presentation when it contains the needed context.
See the exampleEducational tutorials
Use a teaching structure when customers need to understand a concept before acting.
See the exampleTemplates
Choose the kind of answer customers need
Start with a brief that fits the question.
Troubleshooting answer
Explain a symptom, supported checks, resolution and escalation.
Use this templateStep-by-step tutorial
Teach a process that customers can repeat.
Use this templateSaaS tutorial
Explain one product task using accurate source material.
Use this templateConcept explainer
Explain the idea behind a confusing behavior or setting.
Use this templateProduct Q&A
Answer approved questions through two distinct voices.
Use this templateArticle explanation
Turn an existing written explanation into a short narrated video.
Use this templateFeatures
Make each check understandable
Refine the spoken instructions and supporting visuals.
Motion graphics
Show the decision path with labeled branches and clear outcomes.
Explore featureAI voiceover
Review pronunciation of product terms and named controls.
Explore featureCaptions and subtitles
Add captions when needed and check the instructions customers will read.
Explore featureScript generation
Develop a concise explanation from the documented support answer.
Explore featureVideo editing
Correct a scene when a control or supported step changes.
Explore featureVideo hosting
Provide a viewing link for the help article or support reply.
Explore featureSolutions
Support the people answering customers
Explore related work in support and product education.
Support teams
Turn a recurring documented answer into a video customers can revisit.
See the solutionCustomer success
Explain the checks that help an account continue its workflow.
See the solutionDeveloper relations
Teach a technical resolution using verified commands and results.
See the solutionSaaS teams
Explain a product issue with accurate controls and supported recovery.
See the solutionProduct managers
Clarify a product behavior using the current user path.
See the solutionEducators and trainers
Structure the explanation around what the viewer needs to learn next.
See the solutionUse cases
Answer the specific customer question
Choose the response format that matches the issue.
Troubleshooting
Explain the checks and resolution for a known symptom.
Explore use caseHelp-center video
Add a useful explanation to an existing support article.
Explore use caseProduct FAQ
Answer a recurring product question with approved information.
Explore use caseTicket response
Prepare a reply for a documented customer issue.
Explore use caseFeature walkthrough
Show the normal product path when customers need guidance.
Explore use caseCustomer-success support
Give an account a clear explanation of its next supported step.
Explore use caseConverters
Start with your support documentation
Use the material that establishes the correct steps.
Help article to video
Explain a maintained article with its checks and resolution.
Start convertingDocumentation to video
Use the written task path your team maintains.
Start convertingPDF to video
Start from a source document that contains the supported instructions.
Start convertingScreenshots to video
Use genuine product screenshots when showing named controls.
Start convertingScript to video
Use a support narration that has already been reviewed.
Start convertingText to video
Paste the documented answer and the intended audience.
Start convertingTools
Prepare a focused support explanation
Use a tool for the next part of the answer.
Tutorial video maker
Build a short lesson around a specific customer task.
Open toolExplainer video maker
Explain the reason for a confusing product behavior.
Open toolScreen recorder
Capture the genuine interface when the answer needs a visible control.
Open toolVideo script generator
Write a concise narration grounded in the support source.
Open toolVideo caption generator
Prepare captions and check product terminology.
Open toolVideo editor
Refine the finished support answer before sharing it.
Open toolIntegrations
Create from your support process
Explore other ways to use approved support material.
Claude
Prepare the request, review the decision path and retrieve the finished answer.
Explore integrationMCP Server
Use the ngram tools from another compatible assistant.
Explore integrationn8n
Map approved support records to video requests and retain each result with its source.
Explore integrationZapier
Connect a reviewed support record to a configured video workflow.
Explore integrationviaSocket
Pass the documented answer and selected settings into a video request.
Explore integrationChrome extension
Begin with a help article already open in the browser.
Explore integrationRelated workflows
Continue with another customer explanation
Choose another workflow when the communication task changes.
Create the answer in ngram
Use the Studio starting point for a documented troubleshooting answer.
Explore workflowExplain a concept in Claude
Use teaching notes and a worked example for a focused explanation.
Explore workflowExplain a written article
Turn an article into a sourced narrated summary.
Explore workflowExplain a release in Claude
Show customers the product changes already available.
Explore workflowRecap a demonstration
Review the workflow and next steps agreed with a buyer.
Explore workflowTeach security awareness
Explain an approved security concept with a clear analogy.
Explore workflow