Feature walkthroughs that deflect 30% of support tickets
Users file tickets about features you already built. Record a quick walkthrough, let ngram polish it into a professional guide. Fewer how-to tickets. Higher feature adoption. Support teams focused on real issues.
Trusted by teams at
"We built the feature six months ago. Users still don't know it exists."
You are a product manager, support lead, or customer success manager at a SaaS company with dozens of features.
Every release adds more functionality.
But feature adoption stays flat because users never discover what you shipped.
The current workflow looks like this: a user gets stuck, searches your help center, finds a text article with numbered steps and static screenshots.
They try to follow along but the screenshots are from a previous UI version.
They click the wrong tab, miss a dropdown, and give up.
Then they open a support ticket asking for something your product already does.
Budget approval required Agency walkthrough videos need a PO, a brief, and weeks of back-and-forth before users see anything
78% of users prefer video but most help centers still rely on text articles and static screenshots that go stale every release
Outdated the day you ship Every UI update turns your existing walkthroughs into confusing relics that generate more tickets than they prevent
$20-35 per ticket B2B support tickets for feature confusion cost more than the video that would have prevented them
Every unrecorded feature is a support ticket waiting to happen and adoption that never materializes.
From "How do I do this?" to "Oh, that was easy"
Before ngram
After ngram
Time to create
Cost per walkthrough
Time to update after UI change
Feature coverage
Professional walkthroughs from a quick screen recording
ngram transforms your rough feature recordings into polished visual guides that drive adoption and keep users out of your ticket queue.
Record the feature in action
Walk through the feature on screen. Show how to find it, configure it, and see the result. Mistakes and pauses are fine. ngram auto-cuts the dead air, adds smart zooms on every click, and generates captions. You review the storyboard before rendering.
Or describe the feature in text
Paste a feature spec, help article, or release note. ngram generates a scripted walkthrough with visuals and voiceover. No screen recording needed. Ideal for features that are hard to demo live or still in beta.
Either way, your users get visual answers. Feature adoption without support overhead.
What changes when support feature walkthrough video take minutes
30% fewer how-to tickets
When users can watch a 90-second walkthrough instead of submitting a ticket, most choose the video. Visual answers deflect repetitive questions before they reach your queue. Support handles complex issues while common feature questions resolve themselves.
Features actually get adopted
Features users understand get used. Walkthroughs remove the discovery barrier by showing the exact clicks, menus, and outcomes. Teams that add video guides to their help center see measurably higher activation on newly launched capabilities.
A walkthrough library that scales
When each video takes 15 minutes instead of 15 days, every feature gets documented. New releases ship with video guides on day one. Your knowledge base becomes a searchable video library that answers questions around the clock.
Always current, never stale
UI updates no longer make your documentation a liability. Re-record the changed screens, let ngram polish the edit, and replace the old video before your next standup. Maintenance drops from a project to a task.
Raw recording → polished video in 3 steps
Record the feature on screen
30 secondsWalk through the feature as you normally would. Wrong clicks, hesitation, extra navigation - all fine. ngram works with raw, unscripted recordings.
Review the polished edit
2 minutesngram auto-cuts pauses, adds smart zooms on clicks, highlights your cursor, and generates captions. Review the storyboard and adjust anything before rendering.
Publish to your help center
instantExport in any format or grab an embed link. Drop the walkthrough into your help article, in-app tooltip, or onboarding flow. Update it in 10 minutes when the UI changes.
Built for support feature walkthrough video, specifically
Cursor Emphasis
Users see exactly where to click
Cursor highlights and click animations make every interaction unmistakable. When a user watches your walkthrough, they know precisely which button, menu, or toggle to select. No more "where did they click?" confusion that sends users back to the support form.
Learn moreSmart Zoom
Every UI element gets a close-up when it matters
Automatic zoom on menus, dropdowns, and settings panels ensures small interface elements are clearly visible. Users following along on a laptop or phone see the exact control they need to interact with, even in dense dashboards.
Learn moreAuto-Cut
Tight walkthroughs that respect your users' time
Automatically removes pauses, wrong clicks, and navigation hesitation from your recording. A rambling 5-minute capture becomes a focused 90-second guide. Users get the answer fast and stay engaged through the entire walkthrough.
Learn moreAuto Captions
Accessible learning in any environment
Accurate captions generated automatically mean users can follow your walkthrough at a noisy desk, on a train, or during a meeting. No audio required to learn. Captions also boost SEO so your walkthroughs surface when users search for help.
Learn moreCallouts
Annotate the steps that trip users up
Add numbered step labels, highlight boxes, and text annotations to call attention to the controls users miss most. Perfect for complex settings pages where the right option hides three clicks deep. Visual emphasis where text instructions fall short.
Learn more“But will it work for my situation?”
The old way vs. the ngram way
Written Help Docs | Agency/Freelancer | ngram Walkthroughs | |
|---|---|---|---|
| Time to create | 2-4 hours (writing + screenshots) | 2-4 weeks | 15 minutes |
| Cost per walkthrough | Staff time only | $1,500-3,000 | Included in plan |
| User comprehension | Low (20-30% read fully) | High (video) | High (video + captions) |
| Time to update | 1-2 hours (re-screenshot) | Days + revision fees | 10 minutes |
| Feature coverage | Most features (text is cheap) | Top 5 only (budget limits) | Every feature (video is fast) |
Stop answering questions
a walkthrough could show
Create feature walkthroughs that drive adoption and deflect support tickets. 15 minutes per video. Every feature documented. Users who help themselves.
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