Troubleshooting answer video template
Show a clear path from a specific symptom to a useful check and next action. Reuse the structure for help-center answers and support follow-ups.
See it in action with Fixing Slack huddle audio.
From this input to this video
Slack’s support guidance becomes a step-by-step explanation with blueprint diagrams.
Create a 40-second troubleshooting video for Slack users who see other people cannot hear them in a huddle. Audience: people using Slack in Chrome. Use this support documentation: https://slack.com/help/articles/115003538426-Troubleshoot-audio-and-video-issues-in-Slack. Start by showing how to recognize the issue. Explain these checks in order: quit and reopen Chrome; if needed restart the device; select the intended microphone in Slack audio and video preferences and speak to check the input meter; check that audio is not muted. Show the documented resolution: in Chrome Settings, open Privacy and security, Site settings, then Microphone; check that Slack is not blocked and allow microphone access for the correct Slack workspace. Include this prerequisite or caution before the relevant action: save your work before restarting; grant microphone access only to your own trusted Slack workspace. Finish with the expected result and this escalation path if the issue remains: the microphone meter should respond and teammates should hear you; if the issue persists, contact your workplace IT team or Slack support. Use actual UI images or recordings from the supplied source when showing controls. If the source has no usable screenshot, explain the documented steps with labeled diagrams and text; do not invent or recreate product screens. Tone: calm and clear. Voiceover language: English.
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Prompt
Create a 40-second troubleshooting video for Slack users who see other people cannot hear them in a huddle. Audience: people using Slack in Chrome. Use this support documentation: https://slack.com/help/articles/115003538426-Troubleshoot-audio-and-video-issues-in-Slack. Start by showing how to recognize the issue. Explain these checks in order: quit and reopen Chrome; if needed restart the device; select the intended microphone in Slack audio and video preferences and speak to check the input meter; check that audio is not muted. Show the documented resolution: in Chrome Settings, open Privacy and security, Site settings, then Microphone; check that Slack is not blocked and allow microphone access for the correct Slack workspace. Include this prerequisite or caution before the relevant action: save your work before restarting; grant microphone access only to your own trusted Slack workspace. Finish with the expected result and this escalation path if the issue remains: the microphone meter should respond and teammates should hear you; if the issue persists, contact your workplace IT team or Slack support. Use actual UI images or recordings from the supplied source when showing controls. If the source has no usable screenshot, explain the documented steps with labeled diagrams and text; do not invent or recreate product screens. Tone: calm and clear. Voiceover language: English.
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Blueprint
Read the video transcript
Teammates can't hear you in a Slack huddle in Chrome, and your mic meter stays flat when you speak. First, quit and reopen Chrome. Still silent? Save your work, then restart your device. In Slack's audio and video preferences, select the right microphone and speak. The meter should move. Make sure your audio isn't muted. Then, in Chrome Settings, go to Privacy and security, Site settings, Microphone. Check Slack isn't blocked. Grant access only to your own trusted workspace by adding its URL to the Allow list. The meter should now respond, and teammates should hear you. If not, contact your workplace IT team or Slack support.
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Help filling in your brief
- [duration]
- Duration.
- [product-name]
- Product name.
- [symptom]
- Symptom.
- [audience]
- Audience.
- [source]
- Source.
- [checks]
- Checks.
- [resolution]
- Resolution.
- [prerequisite]
- Prerequisite.
- [next-step]
- Next step.
- [vo-language]
- Vo language.
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When to use this template
Show a clear path from a specific symptom to a useful check and next action. Reuse the structure for help-center answers and support follow-ups.
A clear story to start from
Review the proposed plan to set the final scenes and pacing.
- 1
Recognize the issue
Name the symptom so viewers know whether this answer applies.
- 2
Check and resolve
Show the checks in order, with prerequisites before the affected step.
- 3
Confirm the result
Explain what success looks like and where to get help next.
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Bring the source
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Make it yours
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Approve the plan
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