tutorial

Show customers where a setting moved

Help returning customers find a familiar setting after a redesign. Pair the old label they remember with the current route and the screen where they should land.

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How credits work

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When to use this template

Use this when customers remember a setting by its old name or location. If the steps stayed the same and only the button color changed, a note in the article is usually enough.

job: tutorial

Start with your own task

Replace the bracketed details with your product, audience and source. Add current footage when you have it.

prompt
Make a short tutorial for customers looking for [old label] in [product]. Starting from [product URL], show how to reach [new label] in [current menu]. End with [visible result]. Use [help article] for the instructions.
SlotWhat to put
[old label]Old label
[product]Product
[product URL]Product URL
[new label]New label
[current menu]Current menu
[visible result]Visible result
[help article]Help article

Video generation uses credits. Review your estimate in ngram. MP4 downloads require Basic or higher.

How credits work
Scene structure

What to show

Keep the starting screen and the result easy to recognize.

  1. 1

    Recognize the old name

    Open with the label customers search for. Use an archived image only if it matches that release.

  2. 2

    Follow the current route

    Start where a returning customer would look and show the menu they should open today.

  3. 3

    Confirm the destination

    Hold on the current setting long enough for the viewer to read its label.

Integrations

Record the steps in your browser

Chrome extension
Capture

whenYou can already access the right screens in Chrome

thenRecord the route to the setting from the current starting page.

Integrate with Chrome extension
REST APIMCP serverWebhooksBuild your own integration in ~30 lines.

Frequently asked questions

Do I need footage of the old interface?

No. Name the old setting in the narration if you have verified its name. Spend the screen time showing the route that works today.

How can I show a screen behind a login?

Start a video in ngram Studio with a model that supports browsing. Give it the product URL and the task. If it asks you to sign in, use Browser Handoff on the product page, then choose Done so ngram can capture the next steps.

Show the new route

Talk to sales

Video generation uses credits. Review your estimate in ngram. MP4 downloads require Basic or higher.

How credits work