Call Alert Guide | made with ngram

About the video

This video was created by ngram to explain how the AI Max Agent handles missed and after-hours calls and alerts dealership staff by email. It walks through the seven alert types the agent logs, including appointment requests with a booking link sent, appointment callbacks, cases where a text link could not be sent, service or price requests, vehicle status inquiries, general inquiries, and hang ups or disconnects, showing a sample email for each with its headline, caller details, requested service, and call summary with transcript. The video explains that the store manager always receives every alert while supplemental alerts also reach staff assigned to the matching call type role, and that a supplemental alert only reaches someone when both their role and store assignment match the call. It covers the five available roles, the three appointment variations and their required follow-up action, how to set up alerts in SMP Client Management by assigning roles, confirming the store, and saving, and how to stop alerts by removing a role or store without affecting the manager's alerts. It also shows six sample setup configurations and closes with best practices for assigning ownership and reviewing roles as staff change. ngram created the video using HTML/CSS motion graphics scenes structured around each alert type, the setup and stop-alert steps, roles, and sample configurations, paired with narrated voiceover matching the script.