After you file: your leave & disability claim, step by step | customer onboarding video made with ngram

About the video

This customer onboarding video was made with ngram to walk claimants through exactly what happens after they file a leave or disability claim. the video explains that a packet arrives by email or mail containing two forms: a medical information release authorization and a healthcare provider certification, the latter completed by the claimant's provider. it instructs viewers to return both forms by the due date, keep a copy, and either upload them in omniclaims or reach out before the deadline if more time is needed. the video notes that submitted forms are reviewed within about two business days, after which an adjuster contacts the claimant with details on what they qualify for, the amount, and when benefits begin. it closes by highlighting that omniclaims is available anytime to check claim status, view payments, and message the team. presented in a vertical 9:16 format using html/css motion graphics, the video moves through titled scenes—hook, your packet, two forms, send them back, review, meet your adjuster, omniclaims anytime, and sign-off—paired with captioned narration to make the claims process easy to follow for someone who just filed.