Onboarding videos that work while your CS team sleeps
Welcome videos, setup walkthroughs, role-based guides, and troubleshooting cuts. ngram is the AI video tool for CS and product teams who want a self-serve onboarding library that ships faster than the next product change.
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Your CSMs repeat the same walkthrough every week. Activation waits.
Every new account triggers the same live demo.
Your CSMs run the same setup walkthrough multiple times a week. They know the click order by heart and answer the same setup questions on every call. It was valuable the first ten times. By the twentieth, the live demo is a bottleneck disguised as customer service and the calendar shows it.
Activation stalls while customers wait for a calendar slot.
The customer signs Monday, your CSM's calendar is booked through next Thursday, and the team tries to self-serve in the meantime. They hit friction by step three, file a support ticket, and the activation window narrows by another week before the first scheduled call ever happens.
Setup questions flooding the support queue.
Most of the inbound support tickets are not bugs. They are setup questions from customers who missed the live call, joined the account after kickoff, or forgot what was covered. Your agents handle them anyway, which pulls hours off the genuinely complex queue every week.
Senior CSMs stuck on first-touch onboarding.
Your most experienced CS people spend their week clicking through the same welcome flow instead of running QBRs, scoping expansion deals, or building executive relationships. The team's bandwidth is consumed by repetitive first-touch work that should have been a watchable video months ago.
Onboarding should scale with the funnel, not throttle inside your CS team's calendar.
An onboarding video library that scales past the calendar.
Self-serve onboarding the team can actually maintain.
One place for every video
ngram is one workspace for the entire onboarding video program — welcome cuts, setup walkthroughs, role-based paths, and troubleshooting clips — tied to your product brand, your help-center copy, and the actual UI screens customers see when they log in.
Start from what you already have
The whole library lives in a place your CS team controls instead of waiting on a video producer.
Update once, regenerate everywhere
Start from what your team already wrote and recorded: help center articles, the onboarding deck, a CSM's screen recording of the standard walkthrough, the SOP doc in Notion. ngram drafts a script and scene plan that maps to the live product flow.
Run a customer onboarding video program that activates accounts faster, deflects setup tickets, and frees your CSMs for the strategic work expansion revenue depends on.
ngram works for every team that owns onboarding video.
Customer Success
When CS owns the full library — onboarding, training, feature education, QBR recaps — ngram is the same workspace your team already runs in. Pair the onboarding cuts with the rest of the lifecycle program instead of treating them as a separate motion.
Support Teams
Support owns deflection. Turn the top help-center articles and recurring tickets into watchable answers customers find before they file the ticket. Onboarding video and support video share one library instead of two competing content stacks.
Product Marketing Managers
PMM ships the launch narrative. Plug the onboarding library into the same positioning source so a customer who signed up because of the announcement sees the same story when they hit the welcome video the next morning.
Product Managers
When PM ships UI changes, the onboarding library needs to follow the same week. Wire PM into the workspace so changelog and onboarding videos regenerate against the same release notes — no zombie demo pointing at a deleted button.
From product update to polished video in minutes
Drop in help docs, screen recordings, or onboarding scripts
Upload your help-center articles, the standard CSM walkthrough recording, the onboarding kickoff deck, or the SOP doc. ngram works with whatever onboarding source material your team already owns — no fresh production cycle required.
Tell us who the customer is
Name the segment — a first-time admin setting up the workspace, a team member joining after kickoff, a developer hitting the API, or an enterprise rollout with custom config. ngram tailors depth, terminology, and pacing to that audience.
Review the script and storyboard
ngram returns a script and scene-by-scene plan before render. Your CS lead checks that the steps match the live product flow, the labels match what the customer actually sees in the UI, and fixes anything before the video ships.
Generate the polished walkthrough
Once the storyboard is approved, ngram produces a polished onboarding cut with numbered step labels, cursor emphasis on key clicks, smart zooms, captions, and your product brand kit applied. The output is ready to embed across every onboarding touchpoint.
Export across every channel customers learn in
Ship the same video to the in-app onboarding widget, the help center, the welcome email drip, the customer LMS, or a direct share link. One project becomes a reusable asset across every place a new account looks for guidance.
Videos for every Demo Videos for Customer Onboarding workflow
What changes when video is easy
Activation moves from weeks to days
New accounts hit their first-win milestone faster because the walkthrough they need is available the moment they sign in. Time-to-value compresses, activation rates climb, and the early-churn cohort shrinks without scheduling more live calls.
Setup tickets drop off the queue
Fewer how-do-I tickets land because customers self-serve from the video library before they hit submit. Your support team gets hours back for the genuinely complex cases instead of repeating the same setup walkthrough across the inbox.
CS bandwidth opens for strategic accounts
Senior CSMs stop running the same thirty-minute demo five times a week. The team shifts from first-touch onboarding into QBRs, expansion conversations, and executive relationships — the work that actually moves account revenue.
Faster expansion at the back half of the funnel
Customers who onboard faster and discover the full product faster adopt more features. Feature adoption drives expansion revenue and longer LTV. Better onboarding becomes the lever that moves renewal numbers, not just activation.
Every feature a customer onboarding video program needs.
Wire ngram into the onboarding stack your team already runs.
Each integration ships with a working template for customer onboarding workflows. Start from one, then customize against your CRM, product analytics, or help-center setup.
whenA new customer hits the activated stage in your CRM
thenTrigger the matching role-based onboarding video pack and email it to the primary contact
whenA customer's product usage flags a feature they have never touched
thenGenerate the targeted setup walkthrough and surface it inside the in-app onboarding widget
whenYour help-center CMS publishes an updated article
thenRegenerate the matching onboarding cut on your self-hosted infra and replace the embed automatically
whenA new welcome video for a flagship enterprise account ships
thenShare the cut from the CS lead's LinkedIn so the buying committee sees the same onboarding the team will get
whenA new evergreen setup walkthrough finishes rendering
thenUpload it to your help YouTube channel with chapters and captions for search-driven self-serve
whenA CSM hits Make a video on the customer's actual workspace screen mid-call
thenGet a polished walkthrough cut of the exact flow back in a new tab to send as the recap
whenClaude or ChatGPT calls the ngram tool from a CS agent or in-app assistant
thenReturn a finished onboarding MP4 plus a shareable hosted link to the customer workspace
Your team already wrote it. Turn it into the library.
Point tools for the moments around the core walkthrough.
Questions from Demo Videos for Customer Onboarding like you
Run onboarding video that scales past your CS calendar
Join CS and product teams who activate new accounts faster, deflect setup tickets, and free their CSMs for the strategic work expansion revenue depends on.