Scale customer relationships without scaling calls
Turn onboarding docs, feature updates, and QBR data into polished videos your customers actually watch. Higher adoption, better retention, fewer live sessions.
Try example prompts
Your customers need attention. Your calendar is full.
Every customer deserves a personalized onboarding. A walkthrough of the new feature. A QBR that shows their value realized. But you're managing 50 accounts. Or 200. And there aren't enough hours for live sessions with everyone.
Onboarding calls that don't scale.
New customers need hand-holding. But scheduling live onboarding for every account eats your entire week. Some customers slip through with just a doc link—and churn before they activate.
Feature releases that customers miss.
You shipped a feature that solves their exact problem. You sent a changelog email. They didn't read it. Now they're asking for something that already exists.
QBRs that take longer to prepare than to present.
You spend hours pulling data, building slides, and writing a narrative. Then you present for 30 minutes and hope they remember the value. A video would live longer—but who's making it?
Renewal conversations that start from scratch.
Renewal time arrives and you're re-explaining value that should be obvious. A visual summary of their wins would make the conversation easier—if you had time to build one.
Your customers deserve great communication. You deserve time to deliver it.
Video that scales your customer relationships.
Ngram turns your onboarding docs, feature updates, and customer data into polished videos that do the work of a live call.
Drop in your onboarding guide—get a welcome video with clear steps and professional pacing. Paste your release notes—get a feature walkthrough customers will actually watch. Upload your QBR data—get a presentation that tells the value story.
Create once, share with every customer who needs it. Update when things change.
Be everywhere your customers need you—without being on every call.
Videos for every Customer Success workflow
From product update to polished video in minutes
Drop in what you have
PRD snippets, screenshots, Figma links, a rough screen recording, release notes. Whatever captures what you're shipping. ngram extracts what it needs.
Describe the intent
Who's this for? Customers, sales, the exec team? What should they take away? ngram adapts structure, tone, and pacing to fit.
Review the plan
See the script and storyboard before anything renders. Approve, adjust, or regenerate sections. This is where iteration is fastest.
Generate and refine
ngram builds the video with motion graphics, captions, transitions, and optional voiceover. Swap scenes, tweak copy, or edit in the timeline if you want precision.
Export and ship
Download in the right format. 16:9 for presentations, 9:16 for LinkedIn, 1:1 for Slack. Captions included.
Built for how Customer Success actually work
Script & Storyboard Generation
Turn docs into video structure
Drop in your onboarding guide, release notes, or training materials. Ngram writes the script and plans the visual structure. Review before anything renders.
Screen Recording Editing
Product walkthroughs without the editing
Record your screen once. Ngram auto-cuts, adds smart zoom, and generates callouts. Professional demos without video editing skills.
Brand Kit
Every video looks like your company
Logo, colors, fonts, intro/outro. Consistent branding across all customer-facing videos. Professional look without design work.
Multi-Format Export
Right format for every channel
Export for email, help center, or direct link. Landscape, square, vertical. Captions included. Meet customers where they are.
Quick Updates
Update videos when the product changes
Features change. Videos should too. Update scripts, regenerate scenes, ship the new version. No full re-production required.
What changes when video is easy
More accounts, same team
Scale your customer coverage without adding headcount. Videos handle the repetitive communication so you can focus on strategic relationships.
Higher activation and adoption
Customers who watch videos understand faster, activate sooner, and adopt more features. Better outcomes without more live calls.
Consistent experience across all customers
Every customer gets the same quality onboarding, training, and updates. No more variance based on who has time for a live call.
Fewer meetings on your calendar
Send a video instead of scheduling a call. Customers watch on their own time. You get hours back to spend on accounts that need live attention.
Scale customer success without
scaling your calendar
Join Customer Success who ship professional videos as fast as they ship features.
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