Answer once, deflect forever
Turn support articles, troubleshooting steps, and common answers into video content that resolves tickets before they're filed. Fewer escalations, faster resolutions, happier customers.
Try example prompts
You've answered this question 47 times this month.
Your help docs are thorough. Your knowledge base is comprehensive. Customers still file tickets for things that are already documented. Because they don't read. They skim, miss the key step, and submit a ticket. Now your team explains the same thing again—live, one customer at a time.
The same questions, over and over.
You wrote the help article. It answers the question perfectly. But customers file tickets anyway because reading takes effort. So your team types the same explanation for the hundredth time.
Complex issues that need visual explanation.
Some problems can't be solved with text. Customers need to see the steps, not read them. But creating video walkthroughs means pulling someone off the queue—and the queue never stops.
Escalations that shouldn't be escalations.
Tier 1 can't resolve it with text. Customer gets frustrated. Ticket escalates. A 5-minute video would have prevented the whole chain—but who's making that video?
Help content that goes stale.
The product updated. Your screenshots are wrong. The steps changed. Now your help docs cause confusion instead of preventing it. Updating video content feels impossible.
Your knowledge deserves to reach customers in the format they actually consume.
Video support that scales with your ticket volume.
Ngram turns your support knowledge into video content that resolves issues before customers file tickets.
Drop in your help article—get a video walkthrough with clear steps and visual emphasis. Record a quick explanation—Ngram polishes it with captions, zoom, and professional pacing. Build a video library that answers questions 24/7.
Update videos when features change. Track what customers actually watch. Deflect tickets at scale.
Stop answering the same question. Start scaling your support reach.
Videos for every Support Teams workflow
From product update to polished video in minutes
Drop in what you have
PRD snippets, screenshots, Figma links, a rough screen recording, release notes. Whatever captures what you're shipping. ngram extracts what it needs.
Describe the intent
Who's this for? Customers, sales, the exec team? What should they take away? ngram adapts structure, tone, and pacing to fit.
Review the plan
See the script and storyboard before anything renders. Approve, adjust, or regenerate sections. This is where iteration is fastest.
Generate and refine
ngram builds the video with motion graphics, captions, transitions, and optional voiceover. Swap scenes, tweak copy, or edit in the timeline if you want precision.
Export and ship
Download in the right format. 16:9 for presentations, 9:16 for LinkedIn, 1:1 for Slack. Captions included.
Built for how Support Teams actually work
Article-to-Video Conversion
Turn help docs into video walkthroughs
Drop in your help article or knowledge base content. Ngram generates a script and produces a complete video walkthrough. No recording required.
Screen Recording Polish
Quick recordings become professional guides
Record your screen once. Ngram auto-cuts pauses, adds smart zoom on UI elements, and generates step callouts. Professional tutorials without editing.
Quick Updates
Update videos when features change
Product updated? Update the script, regenerate affected sections, publish the new version. No full re-recording when one screen changes.
Multi-Format Export
Right format for every channel
Export for your help center, in-app guides, or direct embed. Captions included for accessibility. Meet customers wherever they need help.
Brand Consistency
Every video matches your product
Brand kit ensures every support video looks professional and on-brand. Consistent experience across all help content.
What changes when video is easy
Deflect tickets at scale
Video answers resolve questions before they become tickets. Your team handles fewer repetitive issues and focuses on complex problems that need human attention.
Faster resolution times
Visual explanations resolve issues faster than text. Customers understand on the first try. Fewer back-and-forth replies, higher satisfaction scores.
24/7 support coverage
Video content answers questions while your team sleeps. Customers in every timezone get help when they need it, not when you're online.
Content that stays current
Update videos when the product changes without starting over. Your help content stays accurate, and customers stop following outdated steps.
Scale your support without
scaling your team
Join Support Teams who ship professional videos as fast as they ship features.
More Solutions for Roles
Discover more ways ngram can help you create professional videos.