Onboarding videos that stop churn before it starts
Turn your help docs into polished walkthrough videos. Get new users to their first win faster. No video team. No production budget. No waiting weeks.
Try example prompts
"We built the knowledge base. Nobody reads it. Now they're churning."
Your product solves a real problem.
But new users can't figure out how to get started.
They sign up, poke around for a few minutes, hit a wall, and leave.
Maybe they open a support ticket.
Probably they just disappear.
You built a knowledge base with screenshots and step-by-step instructions.
Nobody reads past the first paragraph.
75% of users churn in week one with poor onboarding
$1,500-$3,500 per professionally produced onboarding video
2-4 weeks typical production turnaround
Outdated immediately every time your UI changes
Every confused user who churns in week one is revenue you already paid to acquire.
From "I'll figure it out later" to "I got this" in their first session
Before ngram
- A new user signs up Tuesday morning. They click around, can't find where to start, open your help center, skim a 1,200-word article with 14 screenshots, get confused, close the tab.
- Two days later your automated email asks if they need help. They don't reply. They're already evaluating your competitor.
- Your customer success team only hears about it when they see the cancellation. By then it's too late.
After ngram
- Same user signs up. Before they even get confused, a 90-second video shows them exactly how to complete their first task. Smart zooms highlight where to click. Captions let them follow along on mute.
- They finish the workflow in their first session. They feel competent. They come back tomorrow.
- A week later, they upgrade. Your CS team never had to intervene. The video did the work.
Time to create
Cost per video
Time to update
Support ticket reduction
Professional onboarding videos from your existing docs
Ngram transforms your help articles, feature docs, or rough screen recordings into onboarding videos that drive activation and cut support load.
Start from a screen recording
Record a quick walkthrough of the workflow. Ngram cuts the dead air, adds smooth zooms on every click, overlays step labels and captions, and wraps it in your brand. You approve the storyboard, then export a polished tutorial without touching a timeline.
Or start from your help docs
Paste a knowledge base article, feature description, or product URL. Ngram writes a video script, plans the visual sequence, and generates a complete walkthrough with screen captures, motion graphics, and AI voiceover.
Either way, your users get clarity. Your support team gets relief. Your retention metrics get better.
What changes when customer onboarding video take minutes
Users hit their first win faster
Video reduces time-to-value by showing exactly what to do. Users who watch onboarding videos are significantly more likely to complete activation and stick around past week one.
Support tickets drop by 35%
SaaS companies using video onboarding see 35% fewer support tickets in the first month. A 90-second walkthrough answers questions before users think to ask them.
Onboarding stays current
When your UI changes, update the video in minutes. No more outdated screenshots or re-hiring a freelancer. Your onboarding content stays accurate without a production cycle.
Scale without scaling CS headcount
Video does the repetitive explaining so your customer success team can focus on strategic accounts. Onboard 1,000 users the same way you onboard 10.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for customer onboarding video, specifically
Smart Zoom
Guide attention to exactly where users need to click
Automatic zoom on mouse clicks and key interactions. New users see exactly what to do without getting lost in a full-screen recording.
Learn moreCallouts & Step Labels
Turn screen recordings into clear instructions
Automatically adds numbered steps, annotations, and callouts. Users can follow along without rewinding or squinting at tiny UI elements.
Learn moreAuto-Cut
Remove the boring parts automatically
Cuts dead air, pauses, and filler words. Your 8-minute rambling recording becomes a tight 2-minute walkthrough that respects your users' time.
Learn moreAuto Captions
Reach users who watch on mute
Accurate, styled captions generated automatically. Users can follow along without turning on sound, perfect for in-app embeds and help centers.
Learn moreBrand Kit
Every video looks unmistakably yours
Your logo, colors, and fonts applied automatically. Whether CS or Product creates the video, it matches your brand and builds trust.
Learn moreThe old way vs. the ngram way
Ngram
Text Documentation
Agency Video
Stop losing users in
week one
Turn your help docs into videos that drive activation. Reduce support tickets. Keep users past the danger zone.
Explore More Use Cases
Discover more ways ngram can help you create professional videos.