CS Onboarding Video
Customer onboarding videos in minutes not meetings
Turn a rough screen recording into a polished onboarding walkthrough your customers actually follow. Scale from 50 to 5,000 customers without adding CSMs or scheduling another call.
Trusted by teams at
"I onboard 80 accounts a month. I physically cannot do 80 live calls."
“”
You're a Customer Success Manager at a growing SaaS company.
Every new deal that closes lands in your queue.
Each account needs a kickoff call, a configuration walkthrough, and follow-up check-ins.
Your calendar is a wall of 30-minute blocks, and your customer count just doubled after the last funding round.
Your current onboarding workflow looks like this: schedule a Zoom, share your screen, walk through the same setup steps you explained yesterday, answer the same three questions, then send a recap email nobody reads.
When the customer inevitably forgets a step two days later, they file a support ticket instead of re-watching a recording that does not exist.
Calendar Tetris every Monday You spend more time scheduling onboarding calls than actually onboarding anyone
20% of churn is directly linked to poor onboarding, no matter how good the product is
Same walkthrough, different day You have explained the same setup flow 300 times this year and it still feels manual
Docs nobody reads Your help center has 40 articles. Customers still file tickets asking how to get started
Every week without scalable onboarding is a week where customers churn before they ever experience your product's value.
From "still waiting on the kickoff call" to "I finished setup before lunch"
The Old Way
Before ngram
The ngram Way
After ngram
New customer signs the contract on Monday. Your first available onboarding slot is next Thursday. They get a welcome email with a link to your knowledge base. They skim it, miss the API key configuration step, and try to set things up on their own. By Thursday, they have a broken integration and three unanswered questions.
Same Monday signup. This time, they receive a 3-minute onboarding video within the hour. You recorded the walkthrough once, and ngram turned it into a polished, captioned guide with smart zooms on every button and input field. The customer follows along, completes setup correctly on the first try, and activates their account before end of day.
Your kickoff call turns into a troubleshooting session. You spend 25 minutes undoing their misconfiguration instead of showing them the features that would make them successful. They are already skeptical about their purchase. Their champion internally starts hedging.
By Thursday's check-in, they have already hit their first milestone. The conversation shifts from troubleshooting to strategy: advanced workflows, expansion use cases, how to get their team onboarded. They are not frustrated. They are asking about the annual plan.
Meanwhile, 12 more accounts are waiting. Each one losing enthusiasm by the day. Your NPS scores dip. Your manager asks why time-to-value is trending upward. You know the answer, but there is no quick fix when onboarding depends entirely on your calendar.
You just scaled personalized onboarding to every customer, every time zone, without adding a single headcount. Support tickets from setup issues drop. Churn in the first 30 days drops. And you spend your live calls on the strategic conversations that actually drive expansion revenue.
The Numbers Don't Lie
Time to first value
5-10 days (waiting for call)
Same day (video available instantly)
Onboarding capacity
20-30 accounts/month per CSM
Unlimited (video scales to every signup)
Setup completion rate
60-65% (steps missed, docs skimmed)
90%+ (visual step-by-step guidance)
First-30-day churn
12-18% (poor activation)
Reduced by up to 25% (structured onboarding)
Polished onboarding guides from one screen recording
ngram turns your raw onboarding walkthrough into a professional video guide that customers actually watch and follow.
1
Record the setup flow once
Walk through configuration the way you would for your best customer. Click through every step, explain each setting, show what success looks like. ngram cleans up the recording, adds smart zooms on every interaction, and generates captions automatically. One recording serves hundreds of customers across every time zone.
2
Or build a modular video library
Create short videos for each onboarding milestone: initial setup, first integration, key workflow, advanced features. Combine relevant modules for different customer segments. Enterprise gets the enterprise path. Self-serve gets the quick-start guide. ngram keeps every video on-brand and consistent.
Most popular
Either way, customers start succeeding the same day they sign up. No calendar required.
What changes when cs onboarding video take minutes
Time to value drops from days to hours
74% of people prefer learning new software through video. When your onboarding video is available the moment they sign up, customers activate before their enthusiasm fades. Fast starts create long-term retention. Structured video onboarding increases retention by up to 50%.
Scale onboarding without scaling your team
One recording onboards every customer who signs up this month, next month, and next quarter. Go from 50 to 500 accounts per CSM without hiring. Your calendar stays open for strategic conversations that drive expansion, not repetitive setup walkthroughs.
Every customer gets your best onboarding
Live calls vary by day, by CSM, by energy level. Video delivers your clearest explanation every single time. No steps skipped. No details forgotten. Consistency at scale means fewer support tickets and fewer customers slipping through the cracks.
Support tickets from setup issues disappear
When customers follow a visual, step-by-step guide, they configure correctly the first time. Companies using automated onboarding workflows reduce churn by 25%. Fewer misconfiguration tickets means your support team focuses on real issues, not repeated setup questions.
Raw recording → polished video in 3 steps
1
Record your onboarding walkthrough
30 secondsScreen-record the setup flow you walk customers through on calls. Wrong clicks, pauses, loading screens - all fine. ngram works with whatever you capture.
2
Review the polished guide
2 minutesngram auto-cuts dead air, adds smart zooms on every click, and generates captions. Review the storyboard and adjust any steps before rendering.
3
Share with every new customer
instantExport for email, help center, or in-app embed. Every customer gets the same polished onboarding from day one. Update any section in minutes when your product changes.
Built for cs onboarding video, specifically
Smart Zoom
Every setup step gets a close-up so customers never lose their place
Onboarding flows have dozens of buttons, dropdowns, and input fields. ngram automatically zooms in on each interaction so customers see exactly where to click. No more 'I can't find that setting' support tickets. Every action is visible and unmistakable, even on a phone screen.
Learn more1
Auto-Cut
Your 12-minute recording becomes a focused 3-minute guide
Raw onboarding recordings are full of loading screens, hesitations, and wrong clicks. ngram removes all of it automatically. Customers get a tight, efficient walkthrough they actually finish watching. Shorter videos mean higher completion rates and fewer drop-offs mid-setup.
Learn more2
Auto Captions
Onboarding that works in any environment, any language
Customers onboard from open offices, coffee shops, and mobile devices. Accurate captions ensure your guide lands regardless of audio context. Accessibility is not optional when onboarding determines whether a customer stays or churns.
Learn more3
Cursor Emphasis
Customers follow your clicks, not search for them
Setup flows involve precise interactions with small UI elements. ngram highlights and trails your cursor so every click path is crystal clear. Customers replicate your exact steps without guessing. Fewer mistakes during setup means fewer escalations to your team.
Learn more4
Brand Kit
Professional first impressions from the very first touchpoint
Your onboarding video is often the first post-sale interaction. ngram applies your logo, colors, fonts, and intro automatically to every video. Customers see a polished, branded experience from day one, reinforcing their confidence in the purchase they just made.
Learn more5
“But will it work for my situation?”
Still have questions?
The old way vs. the ngram way
Live Calls Only | Synthesia / AI Avatars | ngram | |
|---|---|---|---|
| Time to start onboarding | 3-10 days (scheduling) | Hours (script writing + generation) | 15 minutes (record + polish) |
| Shows real product UI | Yes (live demo) | No (avatar + slides only) | Yes (actual screen recording) |
| Cost to scale | $80K+ per additional CSM | $24-67/mo but no product footage | Included in plan |
| Time to update after release | Re-schedule calls | Re-write script + regenerate | Re-record section, auto-edit |
| Scalability | 20-30 accounts per CSM | Unlimited (but generic) | Unlimited (with real product) |
Ready?
Your next onboarding video is
15 minutes away
Stop bottlenecking customer success on your calendar. Create onboarding videos that guide every customer to their first win. Scale without scaling your team.
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