Onboarding videos that accelerate time to value without live calls
89% of customers experience friction during onboarding. Create video walkthroughs that guide them to their first win faster. Scale personalized onboarding without scaling your team.
Try example prompts
"We onboard 50 new customers a month. I can't do 50 live calls."
You're a Customer Success Manager.
Your job is helping customers succeed with the product.
That starts with onboarding.
But onboarding is a bottleneck.
You can only be on so many calls.
You can only explain the same setup process so many times.
Nearly half of CS professionals cite tracking tasks, owners, and deadlines as their biggest onboarding challenge.
Information gets lost in handoffs from sales.
Goals and expectations are unclear.
Customers don't know what success looks like or how to get there.
89% of customers experience friction during onboarding
45% of CS teams cite task tracking as top onboarding challenge
56% improvement in onboarding with video-based education
21% increase in customer lifetime value from better onboarding
Every delayed onboarding is a customer who never experiences your product's value.
From "waiting for the onboarding call" to "I'm already set up"
Before ngram
- New customer signs up on Monday. You're booked until Thursday. They get a welcome email with a link to documentation. They try to figure it out themselves. They miss a critical configuration step. By Thursday's call, they're frustrated and confused.
- You spend the first 20 minutes of the call troubleshooting their setup instead of showing them value. They're already doubting their purchase. You know this customer is a churn risk before they've even started using the product.
- Meanwhile, your onboarding queue grows. More customers waiting. More enthusiasm dying. More potential churn building.
After ngram
- Same Monday signup. But now they get an onboarding video immediately. You walk them through setup in 3 minutes. They watch, follow along, and complete configuration correctly the first time.
- By Thursday, they've already experienced their first win. The call becomes strategic: how to get even more value, advanced features, expansion opportunities. They're not frustrated. They're excited.
- You've scaled personalized onboarding without scaling your calendar. Customers succeed faster. Churn drops. And you focus your time on customers who need strategic guidance, not setup help.
Time to first value
Onboarding capacity
Setup success rate
Customer satisfaction
Scalable onboarding from your screen recordings
Ngram transforms your onboarding walkthroughs into polished videos that guide every customer to success.
Record the ideal onboarding flow
Walk through setup the way you'd show your best customer. Click through the configuration, explain each step, show what success looks like. Ngram polishes your recording into a professional guide they can follow at their own pace. One recording helps hundreds of customers.
Or create a modular onboarding library
Record videos for each setup step and use case. Combine relevant modules for different customer segments. Enterprise customers get the enterprise flow. SMB customers get the quick-start path. Ngram ensures consistent quality across all combinations.
Either way, customers start succeeding immediately. Personalized onboarding that scales without scaling your team.
What changes when cs onboarding video take minutes
Time to value in hours, not days
Waiting for live calls delays customer success. Video onboarding is available instantly, 24/7, in any time zone. Customers start immediately while their motivation is highest. Fast starts lead to long-term retention.
Scale without adding headcount
Your onboarding capacity is limited by your calendar. Video removes that constraint. One recording helps unlimited customers. Scale from 50 to 500 customers per month without hiring more CSMs.
Consistent quality every time
Live calls vary in quality. You're better on some days than others. Video delivers your best explanation every single time. Every customer gets the same excellent onboarding, regardless of when they sign up.
Fewer support tickets from setup issues
49% of marketers report video reduces support calls. When customers follow a visual guide, they make fewer mistakes. Setup issues drop. Support tickets decrease. Everyone's time is better spent.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for cs onboarding video, specifically
Smart Zoom
Guide attention to each click
Automatic zoom on buttons, inputs, and configuration options ensures customers never miss a step. No more 'I couldn't find that button' support tickets. Every action is visible and clear.
Learn moreAuto-Cut
Tight guides that get followed
Automatically removes loading screens, hesitations, and slow moments. Your 10-minute walkthrough becomes a focused 3-minute guide. Customers appreciate efficiency. They actually finish watching.
Learn moreAuto Captions
Onboarding that works for everyone
Customers onboard in offices, at home, on mobile. Accurate captions ensure your guide lands regardless of audio context. Accessibility means more customers successfully onboard.
Learn moreBrand Kit
Professional first impressions
Your branding applied to every onboarding video. Consistent presentation from signup through success. Customers see a company that pays attention to details from day one.
Learn moreMulti-Format Export
Deliver where customers learn
Export for email, help center, in-app guides, and LMS platforms. Same onboarding video optimized for every channel. Meet customers wherever they prefer to learn.
Learn moreThe old way vs. the ngram way
Ngram Video Onboarding
Live Calls Only
Documentation
Stop bottlenecking onboarding on
your calendar
Create onboarding videos that guide every customer to success. Accelerate time to value. Scale without scaling your team.
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