Bug reports that get fixed on the first try
Show developers exactly what broke. No more back-and-forth, no more "cannot reproduce." Record the bug, polish the video, and ship a report that actually gets resolved.
Try example prompts
"The app crashes sometimes." Great. That tells me nothing."
You found a bug.
You write it up: title, description, expected vs.
actual behavior, steps to reproduce.
You submit the ticket.
Two days later, the developer closes it: "Cannot reproduce." They tried your steps.
It didn't break for them.
Now you're in a back-and-forth ping-pong match, each message asking for more details.
"Cannot reproduce" the response that kills bug reports
3-5 messages of back-and-forth per unclear report
100-150 bugs per 1,000 lines of code written
2x faster fix rates when bugs are reported within 24 hours
Every unclear bug report is a fix that takes 3x longer than it should.
From "cannot reproduce" to "fixed in this release"
Before ngram
- You find a critical bug before launch. The checkout flow breaks on Safari when the user has items in cart from a previous session.
- You write it up: browser, OS, steps to reproduce. You submit. The developer tests in Chrome. Works fine. Tests in Safari with a fresh cart. Works fine. They close the ticket.
- You reopen it, add more detail. They try again. Still can't reproduce. Three days of back-and-forth. The bug ships to production. A customer hits it. Now it's a P0.
After ngram
- Same bug. This time you record your screen as you trigger it. The raw recording is 2 minutes of you navigating and clicking.
- You upload to Ngram. Five minutes later: a tight 30-second video that shows exactly the bug. Steps labeled, dead air cut, key moments highlighted with callouts. The developer watches it once and knows exactly what's happening.
- They reproduce it on the first try. Fixed in the same sprint. No back-and-forth. No customer impact. You look like a QA pro who ships clear, actionable reports.
Time to reproduce
Back-and-forth messages
Bug report creation time
Time to resolution
Crystal-clear bug reports from a quick screen recording
Ngram transforms your raw screen recordings into polished bug report videos that developers can understand and act on immediately.
Record the bug as it happens
Capture your screen while you trigger the bug. Don't worry about narration or perfect timing. Ngram cuts the dead air, adds callouts to highlight key moments, and structures the video so the developer sees exactly what broke and how.
Or annotate an existing recording
Already have a screen recording of the issue? Upload it to Ngram. Add step labels, zoom on the problem area, and trim to just the relevant section. Turn a 3-minute ramble into a focused 30-second report.
Either way, your bug report becomes impossible to misunderstand. Developers fix it on the first try because they can see exactly what you saw.
What changes when bug report video take minutes
Bugs get fixed in the same sprint
When developers can see exactly what broke, they don't waste time guessing. Clear video reports get prioritized and fixed faster. Your bugs don't languish in the backlog.
Zero back-and-forth clarification
No more "what browser were you using?" or "can you show me exactly where you clicked?" The video shows everything. Developers have what they need on the first submission.
Better QA-Dev relationships
Nothing frustrates developers more than unclear bug reports. Nothing frustrates QA more than "cannot reproduce." Clear video reports eliminate the friction. Both teams win.
Report bugs faster than writing them
Recording a bug takes 30 seconds. Writing a detailed text description takes 15 minutes. With Ngram, you get the clarity of video with less effort than text. Report more bugs in less time.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for bug report video, specifically
Smart Zoom
Make the bug impossible to miss
Automatic zoom on clicks and key interactions. Developers see exactly where the bug happens without squinting at a full-screen recording. No manual keyframing.
Learn moreCallouts & Step Labels
Turn recordings into clear instructions
Automatically adds numbered steps and visual annotations. "Step 1: Click Add to Cart. Step 2: Navigate to checkout. Step 3: Bug appears." Crystal clear reproduction steps.
Learn moreAuto-Cut
3 minutes becomes 30 seconds
Cuts dead air, mouse wandering, and irrelevant navigation. Your bug report shows just what matters. Developers don't lose patience scrubbing through footage.
Learn moreCursor Emphasis
Track every click and action
Highlights and trails your cursor so viewers can follow every movement. No more "where did they click?" moments. Every action is visible and clear.
Learn moreAuto Captions
Narrate without recording audio
Add captions to explain what's happening without recording your voice. Perfect for quick captures where you didn't narrate, or for reports shared across language barriers.
Learn moreThe old way vs. the ngram way
Ngram
Text Bug Report
Raw Screen Recording
Stop writing bug reports
developers can't reproduce
Show them exactly what broke. Polished video bug reports that get fixed on the first try. No back-and-forth, no "cannot reproduce."
Explore More Use Cases
Discover more ways ngram can help you create professional videos.