Training videos that drive feature adoption at scale
91% of customers watch video to learn products better. Create training content that drives adoption, reduces support load, and keeps customers succeeding long after onboarding.
Try example prompts
"They bought the product. They completed onboarding. Now they only use 20% of features."
You're in Customer Success.
Onboarding went great.
The customer is set up.
But then feature adoption stalls.
They use the basics and ignore everything else.
The powerful capabilities they paid for go untouched.
You know they'd get more value if they used more features.
But explaining every feature to every customer takes time you don't have.
You can't be on calls teaching workflows all day.
91% of customers watch video to understand products better
73% prefer video over text for learning about products
83% of businesses report positive ROI from training videos
49% reduction in support calls with video training
Every unused feature is value your customer never received.
From "I didn't know that feature existed" to "I use this every day"
Before ngram
- Your customer has been using the product for six months. They use three features. Your product has fifteen. You know features 4-15 would transform their workflow, but they've never tried them.
- You mention advanced features on QBR calls. They nod, then forget. You email links to help articles. They don't click. You invite them to webinars. They're too busy to attend. Feature adoption stays flat.
- At renewal, they're unsure if the product is worth it. They're only getting a fraction of the value. They don't churn, but they don't expand either. ARR stays flat when it should be growing.
After ngram
- Same customer, same six months. But this time you've sent training videos along the way. A 2-minute video showing how Feature 4 saves 3 hours per week. Another showing Feature 7 solving a problem they mentioned on a call.
- They watch the videos. They try the features. They see the value. By renewal, they're using 10 of 15 features. They're not questioning value. They're asking about adding seats. Expansion revenue flows because training worked.
- Your customers succeed with more of your product. Retention improves. Expansion increases. And you created videos once that keep working forever.
Feature adoption
Training format
Support tickets
Expansion revenue
Adoption-driving training from your screen recordings
Ngram transforms your product walkthroughs into polished training videos that drive feature adoption.
Record feature walkthroughs
Walk through the feature like you're showing your favorite customer. Show the workflow, explain the value, highlight tips and tricks. Ngram polishes your recording into training content customers actually watch. One video drives adoption for all customers.
Or create a training library
Record videos for every major feature and workflow. Build a complete learning path from basics to advanced. Ngram ensures consistent quality across all content. Customers learn at their own pace, exactly what they need, when they need it.
Either way, customers adopt more features. Training that scales drives value that compounds.
What changes when cs training video take minutes
Drive adoption that drives expansion
Customers who use more features see more value. Customers who see more value expand and renew. Training videos are the bridge between what they bought and what they actually use. Adoption leads directly to revenue.
49% fewer support tickets
How-to questions flood your support queue. Video training answers them before they're asked. When customers can learn from video, they don't need to open tickets. Your support team focuses on real issues.
Scale education without scaling calls
You can't train every customer on every feature personally. Video can. Create once, deliver forever. The same training that took an hour per customer now takes zero hours per customer.
Enable champions to spread knowledge
Your champion knows the product. Their team doesn't. Give them training videos to share internally. Video enables knowledge transfer without your involvement. Adoption spreads throughout the organization.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for cs training video, specifically
Smart Zoom
Highlight features that drive value
Automatic zoom on the buttons, menus, and workflows that matter most. Customers see exactly where to click and what to expect. Complex features become simple when visually guided.
Learn moreAuto-Cut
Tight training that gets completed
Automatically removes pauses, mistakes, and slow loading. Your thorough walkthrough becomes a focused 2-minute lesson. Short videos get watched completely. Watched videos drive adoption.
Learn moreAuto Captions
Training that works in any context
Customers learn at their desks, in meetings, on mobile. Accurate captions ensure training lands whether they can turn on sound or not. Accessibility means more customers learn.
Learn moreBrand Kit
Professional learning experience
Your branding applied to every training video. Consistent quality signals investment in customer success. Professional training builds confidence in your product.
Learn moreMulti-Format Export
Deliver where customers learn
Export for help center, LMS, email campaigns, and in-app guides. Same training video optimized for every learning channel. Meet customers wherever they prefer to learn.
Learn moreThe old way vs. the ngram way
Ngram Training Videos
Documentation
Live Training Calls
Stop watching features go
unused and undervalued
Create training videos that drive feature adoption. Reduce support load. Help customers succeed with more of your product.
Explore More Use Cases
Discover more ways ngram can help you create professional videos.