PM Bug Report

Bug reports that engineers can actually reproduce

Stop the back-and-forth. Show engineers exactly what's broken with video bug reports. Save 15-60 minutes per ticket. Get bugs fixed faster.

Try example prompts

"Cannot reproduce. Can you try again and send more details?"

“

You found a bug.
You write it up in Jira.
Steps to reproduce, expected behavior, actual behavior.
You even add a screenshot.
You assign it to engineering and move on.

Two days later: "Cannot reproduce.
Can you provide more details?" Now you're context-switching back to a bug you found last week.
You try to remember exactly what you clicked.
You write more steps.
Still not enough.

”

15-60 min wasted per ticket on back-and-forth clarification

"Cannot reproduce" the most frustrating status in your bug tracker

3-5x longer to fix bugs without video evidence

Hours/week lost to context-switching for bug clarification

Every "cannot reproduce" is hours wasted on both sides.

From "cannot reproduce" to "fixed in the next sprint"

The Old Way

Before ngram

  • You're testing a feature before launch. Something breaks. You file a bug: "Login button doesn't work after entering email with special characters."
  • Engineering tries it. Works for them. They ask: "Which special characters? What browser? Can you send exact steps?" You're in three other meetings. You reply tomorrow. They try again. Still can't reproduce.
  • A week later, the bug is still open. You finally hop on a call to show them live. They see it immediately. "Oh, it only happens when you paste the email instead of typing it." That detail wasn't in your report because you didn't realize it mattered.
The ngram Way

After ngram

  • Same bug. But this time you hit record while you reproduce it. 30 seconds of video showing exactly what you clicked, in what order, and what broke. You drop it in Jira.
  • Engineering watches the video. They see the paste action. They reproduce it on the first try. The bug is fixed by end of day.
  • No back-and-forth. No calls. No "cannot reproduce." You saved an hour of your time and theirs. The bug that would have lingered for a week is closed in a day.
The Numbers Don't Lie

Time to reproduce

Multiple attempts over days
First try after watching video

Back-and-forth messages

3-5 clarification rounds
Zero (video shows everything)

Time to resolution

Days to weeks
Same day or next sprint

PM time per bug

30+ minutes of clarification
2 minutes to record

Clear bug reports from a quick screen recording

Ngram transforms your raw screen recording into a polished bug report video that engineers can follow step-by-step to reproduce any issue.

1

Record while you reproduce the bug

Hit record, show the bug happening exactly as you found it. Click through the steps, show the broken state, explain what should have happened. Ngram adds step markers, highlights your clicks, and produces a clear video engineers can follow frame by frame.

2

Or annotate after recording

Already have a screen recording of the bug? Upload it to Ngram. Add annotations pointing to the problem, insert text callouts explaining expected vs. actual behavior, and trim to just the relevant portion. Turn a raw recording into a proper bug report.

Most popular

Either way, engineers see exactly what you saw. No guessing. No back-and-forth. Just bugs that get fixed.

What changes when pm bug report take minutes

Save 15-60 minutes per ticket

No more clarification rounds. No more "can you try again" messages. Engineers watch your video, reproduce the bug, and fix it. You move on to other work instead of re-explaining issues.

Zero "cannot reproduce" responses

Video captures every detail: the exact clicks, the timing, the browser state. Engineers reproduce bugs on the first try because they see exactly what happened, not a written approximation.

Bugs fixed in days, not weeks

When engineers can reproduce immediately, they can fix immediately. Bugs that lingered for weeks get resolved in the next sprint. Your product quality improves faster.

Better PM-engineering relationship

Engineers appreciate clear bug reports. No frustration over vague descriptions or missing context. You become the PM who files bugs that are easy to fix. That goodwill matters.

Raw recording → polished video in 3 steps

1

Drop in what you have

30 seconds

Upload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.

2

Review before it renders

2 minutes

ngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.

3

Export everywhere

instant

One click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.

Built for pm bug report, specifically

Click Highlighting

Every action visible

Automatic visual emphasis on your mouse clicks and interactions. Engineers see exactly where you clicked, when, and in what sequence. No detail gets lost.

Learn more
1

Step Annotations

Numbered reproduction steps

Add step markers that label each action: "Step 1: Click login. Step 2: Paste email. Step 3: Bug appears." Engineers follow along without guessing the sequence.

Learn more
2

Smart Zoom

Focus on what matters

Automatic zoom on the area where the bug appears. Engineers don't have to squint at a full-screen recording to spot the issue. The problem is unmissable.

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3

Trim & Edit

Just the relevant part

Cut your recording to only the bug reproduction sequence. No 5-minute preamble of navigation. Engineers see the bug in 30 seconds or less.

Learn more
4

Voice Narration

Explain while you show

Add voice commentary explaining what's happening and why it's wrong. Your narration gets transcribed to captions automatically. Engineers understand context without a call.

Learn more
5

“But will it work for my situation?”

Still have questions?Get in touch →

The old way vs. the ngram way

Ngram Video Reports

Reproduction success rate~95% first try
Back-and-forth roundsZero
Time to create2-3 minutes recording
Context capturedComplete (full sequence)
Engineer frustrationLow (clear evidence)

Text-Only Bug Reports

Reproduction success rate~50% first try
Back-and-forth rounds3-5 clarifications
Time to create10-15 minutes writing
Context capturedLimited (written only)
Engineer frustrationHigh ("cannot reproduce")

Screenshots + Description

Reproduction success rate~70% first try
Back-and-forth rounds1-2 clarifications
Time to create15-20 minutes
Context capturedPartial (static images)
Engineer frustrationMedium
Ready?

Stop filing bugs that
"cannot reproduce"

Record bug reports in 30 seconds. Eliminate back-and-forth. Get bugs fixed faster. Make engineering love your tickets.

Explore More Use Cases

Discover more ways ngram can help you create professional videos.

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