PM Bug Report
Bug reports that get fixed on the first try
Stop writing bug reports that bounce back as "cannot reproduce." Record a 30-second video, let ngram add smart zooms and step labels, and hand engineers a bug report they can actually act on.
Trusted by teams at
"Cannot reproduce. Can you provide more details?"
“”
You're a product manager juggling sprint planning, stakeholder updates, and a backlog that never shrinks.
You find a bug during testing, open Jira, and write it up: steps to reproduce, expected behavior, actual behavior.
You even attach a screenshot.
You assign it to engineering and move on.
Two days later the ticket bounces back: "Cannot reproduce.
Can you provide more details?" Now you're context-switching back to a bug you already moved past.
You try to remember the exact sequence.
Was it paste or type?
Chrome or Safari?
You rewrite the steps.
Engineering tries again.
Still nothing.
"Cannot reproduce" the most expensive phrase in your bug tracker, according to engineering leads
40% drain of engineering productivity lost to chasing down missing details in vague bug reports
Async death spiral You filed it Tuesday. Engineering asks for clarification Thursday. You reply Monday. The bug sits open for a week.
Invisible context Was it paste or type? Chrome or Firefox? Logged in or logged out? Text can't capture what you can't articulate.
Every "cannot reproduce" costs both sides 30-45 minutes and pushes your fix date further out.
From "cannot reproduce" to "fixed in the next sprint"
The Old Way
Before ngram
The ngram Way
After ngram
You're testing a checkout flow before launch. Something breaks when you paste a promo code with trailing spaces. You file the bug: "Promo code field rejects valid codes when pasted." You attach a screenshot of the error message.
Same bug. This time you hit record, reproduce it in 30 seconds, and drop the recording into ngram. It auto-zooms on your paste action, adds a step label at the error, and trims the dead air. You attach the polished video to Jira.
Engineering types the same code manually. It works fine. They ask: "Which browser? Did you copy from email or a spreadsheet? Can you send the exact string?" You're in back-to-back meetings. You reply the next day with partial answers. They try again, still can't trigger it.
An engineer watches the 25-second clip. They spot the trailing whitespace immediately. They reproduce it on the first attempt. The fix ships in the next commit, not the next sprint.
A week passes. The bug is still open. You finally screen-share on a call. They see it in five seconds: the trailing whitespace from the spreadsheet copy. A detail you didn't think to mention because you didn't realize it mattered. That one missing detail cost both of you a week.
No back-and-forth. No live call. No week-long limbo. You spent two minutes total instead of an hour across five days. The engineer who used to groan at your tickets starts telling other PMs to file bugs like you do.
The Numbers Don't Lie
Time to reproduce
Multiple attempts over days
First attempt after watching video
Back-and-forth messages
3-5 rounds of clarification
Zero (video captures everything)
Time to resolution
Days to weeks
Same day or next commit
PM time per bug
30-45 minutes of clarification
2 minutes (record + polish)
Clear bug reports from whatever you just recorded
ngram turns your raw screen recording of a bug into a polished, annotated video that engineers can follow step-by-step to reproduce any issue on the first try.
1
Record while you reproduce the bug
Hit record the moment you spot the bug. Click through the reproduction steps, show the broken state, and narrate what should have happened. ngram auto-zooms on your clicks, adds step labels at each action, and trims the pauses. Engineers get a clean walkthrough instead of raw footage.
2
Or polish an existing recording
Already have a screen recording or a Loom of the issue? Drop it into ngram. Add callouts highlighting the problem area, insert text annotations for expected vs. actual behavior, and trim to just the relevant 20-30 seconds. Turn an unedited capture into evidence engineers trust.
Most popular
Either way, engineers see exactly what you saw. No guessing from a text description. No follow-up questions. Just bugs that get fixed.
What changes when pm bug report take minutes
Reclaim 30-45 minutes per ticket
No more clarification rounds. No more context-switching back to bugs you filed last week. Engineers watch the video, reproduce the bug, and fix it. You stay focused on roadmap work instead of re-explaining issues.
Eliminate "cannot reproduce" forever
Video captures the invisible context text misses: paste vs. type, hover states, timing, browser quirks. Engineers reproduce bugs on the first try because they watch what happened instead of guessing from a description.
Ship fixes faster, not next sprint
When reproduction takes seconds instead of days, fixes land in the next commit. Bugs that used to linger for weeks across async back-and-forth get resolved before the standup.
Become the PM engineers love working with
Clear bug reports build trust. Engineers stop bracing for incomplete tickets and start prioritizing yours because they know your reports are actionable. That credibility compounds across every sprint.
Raw recording → polished video in 3 steps
1
Record the bug reproduction
30 secondsHit record and walk through the steps that trigger the bug. Mistakes, pauses, wrong clicks - all fine. ngram works with whatever you capture.
2
Review the polished report
2 minutesngram auto-zooms on your clicks, adds numbered step labels, trims dead air, and generates captions from your narration. Tweak anything in the storyboard before exporting.
3
Attach and move on
instantExport the video or grab a share link. Drop it into Jira, Linear, or GitHub Issues. Engineers reproduce the bug on the first try. No follow-up needed.
Built for pm bug report, specifically
Cursor Emphasis
Every click in your reproduction is impossible to miss
Every click, scroll, and hover in your bug reproduction gets visually highlighted so engineers can track your exact sequence. No more "where did you click?" follow-ups. The cursor trail makes the reproduction path unmissable.
Learn more1
Callouts
Numbered steps that engineers follow frame by frame
ngram automatically labels each action in your recording: "Step 1: Paste promo code. Step 2: Click Apply. Step 3: Error appears." Engineers follow numbered steps visually instead of mapping text descriptions to a video timeline.
Learn more2
Smart Zoom
The bug gets a close-up the moment it appears
When the bug triggers, ngram zooms directly to the error state, the broken UI element, or the unexpected behavior. Engineers see the problem at full resolution without scrubbing through a tiny full-screen recording.
Learn more3
Auto-Cut
Trim to just the bug, not the preamble
Your raw recording has 90 seconds of setup and 15 seconds of bug. ngram trims to just the reproduction sequence automatically. Engineers watch a tight 20-second clip instead of hunting through a 2-minute recording for the actual issue.
Learn more4
Auto Captions
Your narration becomes searchable text on every ticket
Your voice narration explaining "this is where it should redirect but instead shows a 500 error" gets transcribed into captions automatically. Engineers understand your context without sound, and the transcript is searchable in your bug tracker.
Learn more5
“But will it work for my situation?”
Still have questions?
The old way vs. the ngram way
Text-Only Reports | Raw Loom/Recording | ngram Video Reports | |
|---|---|---|---|
| Reproduction success rate | ~50% first try | ~65% first try | ~95% first try |
| Time to create report | 10-15 min writing | 30 sec (unedited) | 2 min (polished) |
| Back-and-forth rounds | 3-5 clarifications | 1-2 clarifications | Zero |
| Context captured | Written only (gaps) | Raw video (no emphasis) | Zoomed, labeled, captioned |
| Reusability | Copy-paste steps | Reshare raw link | Searchable transcript + video |
Ready?
Your next bug report takes
two minutes
not two days
Record the bug. Let ngram add the zooms, labels, and captions. Drop it in Jira. Watch it get fixed on the first try.
Explore More Use Cases
Discover more ways ngram can help you create professional videos.