Support FAQ Video
FAQ videos that actually deflect tickets not just document answers
Your FAQ page has the answers. Customers still submit tickets. Turn your most-asked questions into short video walkthroughs that resolve issues before they reach your inbox. No video team required.
Trusted by teams at
"We wrote detailed FAQ articles. Customers still email us the same questions every day."
“”
You lead customer support at a SaaS company.
Your help center has 50+ articles covering every common question.
Your team spent weeks writing them.
The information is accurate, thorough, and searchable.
But customers land on an FAQ article, skim three paragraphs of instructions, and still can't figure out which dropdown menu to click.
They try to follow written steps for a visual process and get lost halfway through.
So they submit a ticket with a screenshot and the message: "I read the FAQ but I'm stuck."
"I read the FAQ but..." The five most dreaded words in every support inbox. Customers tried self-service and it failed them.
$15-25 per ticket Average cost of a human-handled support ticket for a question your help center already answers
Weeks to build a video library Scripting, recording, editing, and branding 30+ FAQ videos is a production project most teams never finish
Outdated the moment you ship Every UI change makes existing FAQ videos inaccurate, and re-recording feels like starting over
Every ticket for a documented question is a format problem, not a content problem.
From "I couldn't find the answer" to "Got it, thanks"
The Old Way
Before ngram
The ngram Way
After ngram
A customer needs to update their billing info. They find your FAQ article. It's 400 words explaining account settings, payment methods, and invoice access. They read two paragraphs, can't figure out which menu leads to the billing portal, and submit a ticket with a vague description of where they got stuck.
Same billing question. Same FAQ page. But now there's a 60-second video embedded at the top. The customer watches you navigate to Account Settings, click Billing, and update the payment method. They follow along on their own screen in real time. No ticket submitted. No agent time used.
Your agent picks up the ticket 4 hours later. They respond with step-by-step instructions that are essentially the same FAQ article, but reworded. The customer follows along, finally finds the right screen, and replies "thanks." That interaction cost 12 minutes of agent time and a frustrated customer who waited half a day for something that should have taken 90 seconds.
Your support team created 30 FAQ videos in a single afternoon using ngram. Each one started as a quick screen recording of the answer, and ngram handled the editing: trimming dead air, zooming on key clicks, adding captions and branded styling. When the billing UI changed last month, they re-recorded just that section and updated the video in under 5 minutes.
Meanwhile, your support lead pulls the monthly report: 38% of tickets are for topics already covered in the help center. The content exists. The format just doesn't match how people actually learn visual processes.
The monthly report now shows FAQ-topic tickets down 40%. Agents spend their time on complex issues that actually need a human. Customers get instant answers. Your CSAT score ticked up two points without hiring anyone.
The Numbers Don't Lie
Time to create one FAQ video
2-4 hours (script, record, edit)
10 minutes
Cost to build 30-video library
$5,000-$15,000 (agency)
Included in your plan
Time to update after UI change
Re-record and re-edit from scratch
Under 5 minutes
Ticket volume for FAQ topics
30-40% of total tickets
Near zero
FAQ videos from quick screen recordings
ngram turns your support team's screen recordings into polished FAQ videos that customers actually watch and understand. No editing skills, no production budget.
1
Record the answer on screen
Walk through the solution to a common question while screen recording. Click through the menus, show the settings, demonstrate the fix. Don't worry about mistakes or pacing. ngram auto-cuts dead air, adds smart zooms on your clicks, and overlays captions and step labels automatically.
2
Or start from your existing FAQ text
Paste your written FAQ answer or help article URL. ngram generates a script, plans the visual sequence, and creates an FAQ video with motion graphics and voiceover. Turn your entire text knowledge base into a video library without recording anything.
Most popular
Either way, you get FAQ videos that resolve questions before they become tickets.
What changes when support faq video take minutes
Ticket volume drops, not headcount
When customers can see the solution, they use it. Organizations with video knowledge bases deflect 25-40% of incoming tickets. Each self-served question is agent time freed for complex issues that actually need human judgment.
Build 30 FAQ videos in an afternoon
Traditional video production makes a 30-article video library a multi-week project. With ngram, your support team records quick walkthroughs and gets polished, branded videos back in minutes. Build your entire video FAQ library in a single session.
Update videos as fast as you ship features
UI changes don't mean starting over. Re-record the changed section, drop it in, and ngram updates the video. Your FAQ videos stay accurate without the dread of a full re-production cycle every time you push an update.
Happier customers, higher CSAT
Customers retain 95% of information from video versus 10% from text. Video FAQs resolve questions in seconds instead of hours. Faster resolution, less effort, fewer repeat contacts. Self-service that actually feels like service.
Raw recording → polished video in 3 steps
1
Record the answer on screen
30 secondsWalk through the solution to a common question on your screen. Mistakes, pauses, wrong clicks - all fine. ngram works with whatever you record.
2
Review the polished FAQ video
2 minutesngram auto-cuts dead air, zooms on key clicks, adds captions and your branding. Review the storyboard, tweak anything, then render.
3
Embed and deflect
instantAdd the video to your FAQ page, knowledge base, or chatbot. Customers get visual answers instantly. Update any video in under 5 minutes when things change.
Built for support faq video, specifically
Smart Zoom
Every click in your FAQ gets a close-up
When you record an FAQ walkthrough, ngram automatically zooms in on buttons, menus, and form fields you interact with. Customers see exactly where to click without squinting at a full-screen recording. No manual keyframing needed.
Learn more1
Auto-Cut
Your 5-minute recording becomes a 90-second answer
FAQ videos need to be short or customers skip them. ngram automatically removes pauses, hesitations, and retakes from your recording. Your quick walkthrough becomes a tight, focused answer that customers watch to the end.
Learn more2
Auto Captions
Answers that work with the sound off
Many customers browse help centers at work with audio muted. Accurate auto-generated captions ensure your FAQ videos communicate clearly regardless of sound settings, hearing ability, or language proficiency. Accessibility built in by default.
Learn more3
Brand Kit
A help center that looks as polished as your product
Every FAQ video gets your logo, colors, fonts, and intro/outro automatically. Consistent branding across 30+ support videos builds trust and makes your help center feel professional, not thrown together. Set it once, apply it everywhere.
Learn more4
Multi-Format Export
Embed FAQ videos wherever customers look for help
Export optimized for your help center, in-app tooltips, chatbot responses, or knowledge base. Same FAQ video, formatted for every support channel. Meet customers wherever they seek answers without re-creating content for each platform.
Learn more5
“But will it work for my situation?”
Still have questions?
The old way vs. the ngram way
Written FAQs Only | Synthesia / AI Avatar | ngram FAQ Videos | |
|---|---|---|---|
| Time to create | 1-2 hours (writing) | 30-60 min (script + avatar) | 10 minutes (record + auto-edit) |
| Cost per video | Free (low deflection) | $22-67/video (subscription) | Included in plan |
| Shows actual product UI | Screenshots only | No (avatar talking head) | Yes (real screen recording) |
| Time to update | Rewrite article | Re-script + re-render | Under 5 minutes |
| Self-service success rate | Low (text confusion) | Medium (no UI context) | High (visual walkthrough) |
Ready?
Turn your help center into a
ticket deflection engine
Your FAQ articles have the answers. Give them the format customers actually use. Build your video FAQ library in an afternoon and watch ticket volume drop.
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