FAQ videos that deflect 40% of support tickets
Written FAQs get skimmed and forgotten. Video FAQs get watched and understood. Turn your most common questions into visual answers that customers actually use.
Try example prompts
"We have an FAQ page. Customers still submit tickets for questions we've already answered."
You run customer support.
You have an FAQ page.
It answers the most common questions in detail.
The information is accurate.
The answers are complete.
But customers don't use it.
They skim the text, get confused about a specific step, and submit a ticket anyway.
They find your FAQ but can't visualize the solution.
Reading instructions for a visual process feels like assembling furniture without pictures.
88% of customers want self-service but text FAQs fall short
83% prefer watching video instructions over reading text
40% of support tickets are for questions already in FAQ
$2,000+ typical cost for professionally produced FAQ video
Every ticket for a documented question is FAQ content that failed to self-serve.
From "I couldn't find the answer" to "Got it, thanks"
Before ngram
- A customer has a billing question. They visit your FAQ page. They find the relevant article. It's 400 words explaining account settings, payment methods, and invoice access. They read the first two paragraphs but can't figure out which menu to click.
- They submit a ticket. Your agent responds with the same information, but this time walks them through it. The customer thanks them. This took 12 minutes of agent time for a documented question.
- Your FAQ has the answer. The format just doesn't match how customers learn. Visual processes need visual answers.
After ngram
- Same billing question. Same FAQ page. But now there's a 90-second video. The customer watches you navigate to the exact screen. They see which button to click. They follow along on their own account.
- No ticket submitted. No agent time used. The customer found the answer faster than they could have typed a question. Self-service actually worked because the format matched the need.
- Your FAQ videos answer questions before they become tickets. Support handles complex issues while common questions resolve themselves.
Self-service success
Tickets for FAQ topics
Customer effort
Agent time per FAQ question
Visual FAQ answers from quick screen recordings
Ngram transforms your FAQ knowledge into video answers that customers actually watch and understand.
Record answers to top questions
Walk through your most common questions on screen. Show the solution visually. Ngram polishes your recording into a professional FAQ video. Visual answers that customers prefer over text.
Or build a complete video FAQ library
Create video answers for every major FAQ topic. Build a searchable library of visual solutions. Ngram ensures consistent quality across all videos. Comprehensive self-service that scales.
Either way, FAQs become effective. Self-service that actually serves.
What changes when support faq video take minutes
40% fewer FAQ-related tickets
When customers can see solutions, they use them. Video FAQs resolve questions before they become tickets. Each self-served answer is support capacity saved for complex issues that need human attention.
83% prefer video instructions
Customers choose video over text when given the option. Video FAQs match how people actually want to learn. Higher usage means higher deflection. Format matters as much as content.
Instant resolution, zero wait
Video answers are available immediately. No ticket queue. No response time. Customers solve problems in seconds, not hours. Instant help whenever they need it.
SEO boost from video content
FAQ videos drive organic traffic up to 41% with proper optimization. Video content ranks in search results, bringing new visitors who find your answers. Self-service that also brings new customers.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for support faq video, specifically
Smart Zoom
Show exactly where to click
Automatic zoom on buttons, menus, and form fields ensures customers see precisely what to do. No confusion about which option to select. Every FAQ answer crystal clear.
Learn moreAuto-Cut
Quick answers under 2 minutes
Automatically removes pauses and hesitations. FAQ videos stay brief and focused. Customers get answers fast. Short videos get completed. Completed videos mean resolved questions.
Learn moreAuto Captions
Answers for every customer
Accurate captions ensure FAQ videos work for customers with hearing impairments, non-native speakers, and those watching without sound. Accessibility expands self-service reach.
Learn moreBrand Kit
Professional help center experience
Your company branding on every FAQ video. Consistent, professional presentation builds trust. Quality self-service reflects quality company.
Learn moreMulti-Format Export
Embed anywhere customers look
Export for your FAQ page, knowledge base, chatbot, or in-app help. Same video optimized for every support channel. Meet customers wherever they seek answers.
Learn moreThe old way vs. the ngram way
Ngram FAQ Videos
Written FAQs
Live Agent Support
Stop answering the same questions
your FAQ already covers
Create FAQ videos customers actually watch. 40% fewer tickets for documented questions. Self-service that serves.
Explore More Use Cases
Discover more ways ngram can help you create professional videos.