Ticket responses that resolve issues 3x faster
Text replies lead to back-and-forth. Video responses show the solution once and resolve the issue. Turn complex ticket responses into visual walkthroughs that customers understand the first time.
Try example prompts
"I explained the solution clearly. Three replies later, the customer still doesn't understand."
You're a support agent.
A customer submits a ticket about a process issue.
You write a detailed response explaining the solution.
Step by step.
Clear instructions.
Everything they need to resolve it.
They reply: "I don't see that option." You clarify.
They reply again: "Where exactly?" The ticket bounces back and forth.
A 5-minute issue becomes a 30-minute thread because text can't show what you mean.
82 hours average time to resolve support tickets
3-5 replies typical back-and-forth for visual process issues
74% higher response rates with video messages
$15-25 cost per ticket with extended back-and-forth
Every clarification reply is time lost to a format mismatch.
From "I don't understand" to "Got it, resolved"
Before ngram
- A customer can't configure a feature correctly. They describe the problem in their ticket. You write back with numbered steps: go to Settings, click Advanced, find the toggle, enable it.
- They reply: "I don't see Advanced in Settings." You clarify that it's under Account Settings, not General Settings. They reply: "Found it, but which toggle?" You specify. Three days and five replies later, the issue is finally resolved.
- The actual fix took 30 seconds. The explanation took hours spread across days. Text couldn't convey what your screen could show in moments.
After ngram
- Same configuration issue. But this time, you record a 90-second video. You navigate to the exact screen. You show exactly which toggle. You demonstrate the expected result after enabling it.
- The customer watches, follows along, and resolves the issue. They reply: "Perfect, that fixed it." One response. One resolution. No back-and-forth.
- Your response took 2 minutes to create. It saved 30 minutes of clarification. The customer is happier because they got a clear answer immediately.
Replies to resolution
Time to resolution
Customer satisfaction
Agent efficiency
One-take resolutions from quick video replies
Ngram transforms your ticket responses into video walkthroughs that resolve issues on the first reply.
Record the solution once
Walk through the fix on screen. Show exactly what the customer needs to do. Ngram polishes your recording into a clear response video. One take replaces multiple text replies.
Or build a response library
Create video responses for common issues. Reuse them across similar tickets. Ngram ensures consistent quality. Handle repeat issues instantly with pre-recorded solutions.
Either way, tickets resolve faster. First response becomes final response.
What changes when support ticket response video take minutes
3x faster resolution
Video responses resolve issues in a single reply. No back-and-forth clarification. No misunderstood instructions. Customers see the solution, follow it, and move on. Resolution in hours, not days.
80% higher response rates
Customers engage more with video responses. They watch, they understand, they reply with confirmation. Video cuts through inbox noise. Your response gets attention and action.
Happier customers
Customers appreciate clear, visual answers. They feel helped, not lectured. Video responses show you took time to solve their specific problem. Personal attention at scale.
More tickets, same team
When each ticket resolves faster, agents handle more volume. Video responses eliminate clarification overhead. Same team, higher throughput, better outcomes.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for support ticket response video, specifically
Smart Zoom
Show exactly what to do
Automatic zoom on the relevant screens, buttons, and settings ensures customers see precisely where to look. No confusion. No follow-up questions. Clarity in every frame.
Learn moreAuto-Cut
Quick responses that get watched
Automatically removes pauses and slow moments. Your 3-minute recording becomes a focused 90-second response. Customers watch the whole thing. Complete watching means complete understanding.
Learn moreAuto Captions
Understood in any context
Accurate captions ensure your response works whether customers are at a desk, on mobile, or in a quiet office. Your solution lands regardless of audio context.
Learn moreBrand Kit
Professional support experience
Your company branding on every response video. Consistent, professional presentation reinforces quality. Every ticket response reflects your support standards.
Learn moreMulti-Format Export
Send through any channel
Export for email, ticketing system, or chat. Same video optimized for every support channel. Respond with video wherever customers reach out.
Learn moreThe old way vs. the ngram way
Ngram Video Responses
Text Replies
Phone Support
Stop the back-and-forth on
visual support issues
Create ticket response videos that resolve issues in one reply. 3x faster resolution. Happier customers. More efficient support.
Explore More Use Cases
Discover more ways ngram can help you create professional videos.