Feature walkthroughs that reduce support tickets 35%
Users struggle with features they can't figure out. Create visual walkthroughs that show exactly how features work. Fewer confusion tickets. Better feature adoption. Happier users.
Try example prompts
"Users keep submitting tickets about a feature we already have. They just can't find or use it."
You have a feature that solves a common user problem.
It exists.
It works.
Users just don't know how to use it.
They submit tickets asking for functionality you already have.
They complain about problems the feature solves.
When support points them to the feature, they struggle with the interface.
Text documentation doesn't show them the clicks, the menus, the flow.
35% of support tickets are feature questions that walkthroughs prevent
$15-25 cost per support ticket for feature confusion
$1,500-3,500 typical agency cost for feature walkthrough video
2-4 weeks production timeline that delays user education
Every feature ticket is adoption that didn't happen because users couldn't see how to use it.
From "How do I do this?" to "Oh, that's easy"
Before ngram
- A user needs to configure notifications. The feature exists in Settings. But the user can't find it. They search the interface, miss the right menu, and submit a ticket: "How do I change my notification settings?"
- Your agent explains: go to Settings, click Preferences, select Notifications. The user tries but selects the wrong Preferences tab. Another reply. Another clarification. Finally resolved after three exchanges.
- This happens dozens of times monthly. The feature works perfectly. Users just can't see the path to get there. Text instructions don't match what they see on screen.
After ngram
- Same notification feature. But now you have a 90-second walkthrough. The user googles their question, finds your video, watches you navigate to the exact setting, and configures their notifications in 2 minutes.
- No ticket submitted. No agent time used. The user feels competent. They found the answer quickly and handled it themselves.
- Your walkthrough library answers feature questions before they become tickets. Users adopt features faster because they can see exactly how to use them.
Feature adoption
Feature-related tickets
User self-service
Cost per feature education
Feature education from quick screen recordings
Ngram transforms your feature knowledge into visual walkthroughs that drive adoption and reduce support load.
Record the feature in action
Walk through the feature on screen. Show how to access it, configure it, and use it effectively. Ngram polishes your recording into a professional walkthrough. Visual education that users prefer.
Or build a feature library
Create walkthroughs for every major feature. Build a searchable library of visual guides. Ngram ensures consistent quality. Comprehensive feature education that scales with your product.
Either way, features get used. Adoption without support overhead.
What changes when support feature walkthrough video take minutes
35% fewer feature tickets
When users can see how features work, they don't submit tickets asking. Visual walkthroughs answer questions before they're asked. Support handles complex issues while common questions resolve themselves.
Higher feature adoption
Features users understand get used. Walkthroughs remove the confusion barrier. Users discover functionality they didn't know existed. Adoption increases because learning becomes visual.
SEO traffic from video
Feature walkthroughs drive organic traffic when users search for help. Video content ranks in search results, bringing visitors who find your answers. Support content that also brings new users.
Instant feature education
Users get answers immediately. No waiting for support. No reading through documentation. Watch, learn, use. Feature education at the speed users expect.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for support feature walkthrough video, specifically
Smart Zoom
Highlight every click
Automatic zoom on menus, buttons, and interface elements ensures users see exactly where to click. No confusion about which option to select. Every step crystal clear.
Learn moreAuto-Cut
Focused walkthroughs under 3 minutes
Automatically removes pauses and slow navigation. Feature walkthroughs stay concise. Users learn quickly without watching you think. Tight videos that respect their time.
Learn moreAuto Captions
Learn in any environment
Accurate captions ensure users can follow along at a desk, on mobile, or anywhere. Feature education accessible in any context. No audio required to learn.
Learn moreBrand Kit
Professional product documentation
Your company branding on every walkthrough. Consistent, professional presentation builds confidence. Users trust guides that look official.
Learn moreMulti-Format Export
Accessible everywhere users look
Export for help center, in-app tooltips, knowledge base, or email. Same walkthrough optimized for every channel. Meet users wherever they seek feature help.
Learn moreThe old way vs. the ngram way
Ngram Feature Walkthroughs
Written Documentation
Agency Walkthrough
Stop answering feature questions
a video could show
Create feature walkthroughs that drive adoption and reduce support load. 35% fewer tickets. Users who actually use your features.
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