Help videos that reduce support tickets 30%
61% of customers prefer self-service for basic issues. Create help videos that let customers solve problems themselves. Fewer tickets. Happier customers. More efficient support.
Try example prompts
"We answer the same questions 50 times a day. Our help docs exist, but nobody uses them."
You run customer support.
Your help center has documentation for common issues.
Step-by-step guides.
FAQ pages.
Troubleshooting articles.
Everything customers need to solve problems themselves.
But customers don't use them.
They skim articles and give up.
They submit tickets for issues clearly documented.
They call because reading instructions feels harder than asking someone.
Your self-service resources exist but don't self-serve.
61% of customers prefer self-service for basic issues
72% prefer learning through video over text
54% of problems could be solved through self-service
30% reduction in support calls with video-based help
Every ticket for a documented issue is support capacity wasted.
From "I'll just submit a ticket" to "I fixed it myself"
Before ngram
- A customer has a problem. They visit your help center. They find an article that seems relevant. It's 500 words of step-by-step instructions. They read the first paragraph, get confused about which settings menu to open, and submit a ticket instead.
- Your support agent answers the ticket. They explain the same steps that were in the article. The customer thanks them. The interaction took 15 minutes of agent time. This happens 50 times per day for this particular issue.
- Your help center has the answer. Customers just don't use it because text instructions require too much effort to follow.
After ngram
- Same customer, same problem. They visit your help center. This time, there's a 2-minute video. They watch you walk through the solution. They see exactly which menu to click. They follow along and solve the problem themselves.
- No ticket submitted. No agent time used. The customer feels empowered. They found the answer quickly and fixed it themselves. This experience repeats across hundreds of customers daily.
- Your ticket volume drops 30%. Support team focuses on complex issues that need human attention. Customers prefer your self-service because it actually works.
Self-service success
Tickets for common issues
Customer effort
Support team focus
Self-service success from visual walkthroughs
Ngram transforms your support knowledge into video walkthroughs that customers actually use to solve their own problems.
Record solutions for common issues
Walk through the most frequent support requests on screen. Show exactly what customers need to do. Ngram polishes your recordings into professional help videos. Visual answers for common questions.
Or build a video knowledge base
Create help videos for every major feature and common issue. Build a library of self-service resources. Ngram ensures consistent quality across all videos. Comprehensive video support that scales.
Either way, customers help themselves. Self-service that actually delivers.
What changes when support help video take minutes
30% fewer support tickets
Video-based self-service reduces support calls by up to 30%. Customers who can see solutions use them. Each resolved self-service interaction is a ticket your team didn't need to handle.
Happier customers
Customers prefer solving problems themselves. They don't want to wait for support responses. When self-service works, satisfaction increases. Empowered customers are loyal customers.
Faster resolution
Video answers are available instantly. No ticket queue. No response time. Customers solve problems in minutes, not hours or days. Immediate help when they need it.
Lower support costs
Every ticket avoided saves agent time and company money. Video help scales infinitely without additional cost. Serve more customers without growing support headcount.
Raw recording → polished video in 3 steps
Drop in what you have
30 secondsUpload a screen recording, paste a URL, or add a feature doc. ngram works with whatever's already on your hard drive. No special prep required.
Review before it renders
2 minutesngram shows you the script and storyboard first. Don't like something? Edit it in plain English: "Make the intro shorter" or "Add a zoom on the pricing section." You stay in control—without learning a timeline editor.
Export everywhere
instantOne click: 16:9 for your website, 1:1 for LinkedIn, 9:16 for mobile. Captions baked in. Brand kit applied. Ready to send.
Built for support help video, specifically
Smart Zoom
Show exactly where to click
Automatic zoom on buttons, menus, and interface elements ensures customers see exactly what to do. No confusion about which option to select. Precision guidance for any issue.
Learn moreAuto-Cut
Quick answers that get used
Automatically removes pauses and slow moments. Help videos stay under 2-3 minutes. Customers get answers fast. Short videos get completed. Completed videos solve problems.
Learn moreAuto Captions
Help for every customer
Accurate captions ensure help videos work for customers with hearing impairments, non-native speakers, and those in quiet environments. Accessibility expands self-service reach.
Learn moreBrand Kit
Professional support experience
Your company branding on every help video. Consistent, professional presentation builds trust. Quality self-service reflects quality company.
Learn moreMulti-Format Export
Embed anywhere customers look
Export for your help center, in-app support, knowledge base, or chatbot. Same video optimized for every support channel. Meet customers wherever they seek help.
Learn moreThe old way vs. the ngram way
Ngram Help Videos
Text Help Articles
Support Agents
Stop answering questions
customers could solve themselves
Create help videos that enable self-service. 30% fewer tickets. Happier customers. More efficient support.
Explore More Use Cases
Discover more ways ngram can help you create professional videos.