Cliniko Online Bookings — a two-presenter walkthrough | made with ngram

About the video

This video was created by ngram to explain how Cliniko's online bookings feature lets patients schedule appointments without a phone call or a login. Using a two-presenter, conversational script format and HTML/CSS motion graphics in a 16:9 aspect ratio, the video walks through the patient booking journey step by step: starting with the common question of appointment availability, then showing how patients select a clinic location and service (with the clinic controlling which services appear and whether prices and durations are shown), choose a specific practitioner or 'any practitioner', and view available times. It clarifies that the system doesn't expose a full diary but instead offers the first open slot in each morning, afternoon, and evening window based on the practitioner's real schedule. The final scenes cover how patients enter basic details, with Cliniko automatically matching them to an existing patient record or creating a new one, before closing with a call to explore Cliniko's online booking guide. The scene structure—problem, location and service, practitioner, choosing a time, basic details, and close—mirrors the natural flow of the booking experience, giving viewers a clear, concrete understanding of what patients see and how much control clinics retain over the process.