# Turn a help article into a product walkthrough Source: https://www.ngram.com/docs/help-article-to-walkthrough Published: 2026-11-03T00:00:00Z Updated: 2026-11-03T00:00:00Z Turn one step from a help article into a product walkthrough. Pair the written instruction with the real interface, use attended browser handoff and verify what the viewer sees. Create a video Show customers where to click when a written instruction is hard to follow. [Open ngram](https://www.ngram.com/app) [All docs](https://www.ngram.com/docs) ## Read before this Read these direct prerequisites in order. Each guide lists any earlier context it assumes. 1. [1 Sources and attachments Ground videos in URLs, documents, images, audio, and recordings.](https://www.ngram.com/docs/sources-and-attachments) ## When to use this guide Use this if you maintain help articles and customers keep asking where to click after reading an otherwise accurate instruction. For example, “customize the brief” is easy to read but hard to act on if you cannot find the field. Have the current article, the product page it describes and access to the same view your reader has. ## Step 1. Choose the instruction that needs a screen Find the point that sends people back to support: a hard-to-find control, an unfamiliar choice or a result they cannot recognize. Write down the starting page, the action and the visible result. Leave commands, URLs and plan exceptions in text so readers can copy or search them. Consider a [help article about choosing a video type](https://www.ngram.com/docs/choosing-video-type) . The narrower task here is “Find the Conversation style, customize its example brief and identify where to use it.” The footage comes from ngram’s [public Conversation Video Style page](https://www.ngram.com/templates/styles/conversation) . Open that page yourself and check which control a new author needs to find. Some instructions are easier to copy or search than to watch. Keep a command, error message or exact field value in text, even when you film the surrounding workflow. A reader trying to copy a token from a moving cursor will appreciate a written value more than an elegant zoom. Choose video when the difficulty is recognition, sequence or motion. A new user may need to see the difference between an editable brief and an example prompt. A returning user trying to remember the exact field name may need only a searchable sentence. Put the video beside the recognition step and keep the answer visible in the article. ## Step 2. Write down the starting screen and visible result Take the instruction “Customize the brief before creating the video.” A reader still needs to find the editable field and distinguish it from a sample prompt or read-only preview. In the recording, start on the same page the article names. Show the unedited brief, change one phrase with visible meaning, then reveal the revised brief before moving to the next screen. Give the writer and recorder the same sample. “A two-person onboarding conversation for new admins” is concrete enough to recognize when the revised text appears. If one uses a sales example and the other uses onboarding, the customer has to translate between them while following the clicks. Keep one brief throughout the clip. Write the surrounding text for readers who pause or skip the video. Name the prerequisite, the exact field, the replacement phrase and the visible result. Keep any text the reader may need to copy outside the recording. Capturing a prompt in pixels makes it hard to copy and hard to update when just one word changes. ## Step 3. Give Studio the article and the product page The article supplies the words the customer already knows. The product link tells ngram where to look. A natural brief is enough: “Make a help video showing a new author how to choose the Conversation style and fill in the brief. Here are the article and the style page.” In Video brief, name the article and paste the URL of the product page where the reader starts. For this lesson, ask for the moment a creator chooses the Conversation style and changes its brief. Include the exact label you want the viewer to recognize at the end. ![Prompt to video has a field for the brief and product URL, with Create video below it.](https://www.ngram.com/media/docs/creation-studio-2026-10-12.png) ## Step 4. Follow the browser and step in if access is required Choose Create video in ngram Studio. The project opens and ngram reads the brief. When Live browser appears, watch the route it takes. On a private site, [Browser Handoff](https://www.ngram.com/docs/browser-handoff) lets you take control to sign in. Enter your details on the website, then choose Done. ngram can now gather the screens. Review the plan before approving production. [Watch how Browser Handoff works (MP4)](https://www.ngram.com/media/features/browser-handoff/tutorial/handoff-demo.mp4) . Follow the notification-settings example from the first brief through sign-in and back to ngram. After you choose Done, ngram captures the remaining screens and prepares a plan for you to review. ## Step 5. Compare the finished sequence with the written instruction Check the control names, the order of the steps and what is visible at the moment each instruction is spoken. If the article promises a result beyond the final frame, add footage of that result or narrow the promise. Place the video beside the matching step, keep the written directions and assign someone to recheck both when that screen changes. See the [help center video workflow](https://www.ngram.com/use-cases/help-center-video) for deciding where to put the clip. If the published article says “Edit brief” but the released page contains “Customize,” determine whether that is a wording change or a different control altogether. Run the task from the reader's starting point. Update the article when its label is wrong and rerecord only the segment whose screen or action changed. ## Step 6. Put the walkthrough beside the step and test it Test the article with playback unavailable. If the reader can still identify the prerequisite, action and finish condition, the video can concentrate on the part it shows best. If the written answer is just “watch below,” the article has traded away one of the help center's major strengths. Finally, open the updated article as a reader. Start at the same page, find the field the video points to, and try the written instruction. If you can finish without guessing which control the author meant, the clip has earned its place. ## References and next steps - [Sources and attachments](https://www.ngram.com/docs/sources-and-attachments) — choose which files or links to give Studio. - [Browser Handoff](https://www.ngram.com/docs/browser-handoff) — collect product footage when a website asks you to sign in. - [Help Center videos](https://www.ngram.com/use-cases/help-center-video) — plan a lesson to sit beside a written support article. ## Continue in ngram Open the workspace and put this guide into practice with your own project. [Open ngram](https://www.ngram.com/app)